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All properties in Nur-Sultan, Kazakhstan

Best Western Plus Astana

3.5-star hotel in Nur-Sultan with restaurant and bar/lounge

  • Free full breakfast, free WiFi in lobby, and free parking
From
Rs3,535

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9.0.Superb.
  • Hotel is centrally located, close to all landmark attractions, ministries. It is around…

    Sep 9, 2018

  • Pleasant staff and clean hotel. Would prefer it if you could check in before 12:00.

    Feb 11, 2020

See all 91 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
  • Free WiFi
  • Free parking
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Restaurant and bar/lounge
  • 24-hour fitness center
  • Spa services
  • Business center
  • Airport shuttle

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Laundry facilities

What’s around

  • Heart of Nur-Sultan
  • Parliament of Kazakhstan - 3 min walk
  • Singing Fountain - 4 min walk
  • House of Ministries - 6 min walk
  • Kazakhstan Central Concert Hall - 7 min walk
  • Supreme Court of the Republic of Kazakhstan - 9 min walk
The following facilities or services will be unavailable from December 1 2020 to March 1 2021 (dates subject to change):
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Twin Beds, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking
  • Standard Room, 1 Queen Bed, Non Smoking
  • Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Location

  • Heart of Nur-Sultan
  • Parliament of Kazakhstan - 3 min walk
  • Singing Fountain - 4 min walk

What’s around

Landmarks

  • Heart of Nur-Sultan
  • Parliament of Kazakhstan - 3 min walk
  • Singing Fountain - 4 min walk
  • House of Ministries - 6 min walk
  • Kazakhstan Central Concert Hall - 7 min walk
  • Supreme Court of the Republic of Kazakhstan - 9 min walk
  • Presidential Palace - 10 min walk
  • Bayterek Tower - 11 min walk
  • Keruen - 12 min walk
  • Kazakhstan Ministry of Foreign Affairs - 14 min walk
  • Korme Exhibition Complex - 18 min walk

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 21 min drive
  • Astana Railway Station - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • 24-hour fitness facilities
  • Spa services on site

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Russian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free local calls

More

  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Emerald - Onsite restaurant. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Best Western Plus Astana Hotel
  • Best Western Plus Astana Hotel Nur-Sultan
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Optional extras

Rollaway beds are available for KZT 8900.0 per night

Airport shuttle service is offered for an extra charge

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Best Western Plus Astana does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there's an onsite restaurant, Emerald. Nearby restaurants include Tarantino Bar & Grill (5-min walk), Cabernet Club (6-min walk), and La Mansarde (7-min walk).
  • Yes, an airport shuttle is available.
  • Best Western Plus Astana has a 24-hour fitness center and spa services.
9.0.Superb.
  • 8.0.Very good

    Modern and Central

    Easy hotel for airport taxis to find, is right in the centre of the new town within short walking distance of the central avenue and palace. Views out the front are onto one of the main roads and a modern government apartment building. Be aware that soldiers will question anyone taking photos of this and the palace and only tourists will be allowed to do this (in moderation). Found the reception efficient and helpful including detailing what taxis should charge. The lifts are small, most of the rooms are long and narrow but we’ll presented. Temperature was controllable by radiator knobs, bathroom door couldn’t close properly, gels were provided rather than soap and deadbolt wouldn’t work, however good beds and desk, chair and bedside cabinets provided along with multiple lights, cupboards, tea making, a fridge, multiple sockets, large wall mounted TV, strong wifi signal and a large floor rug. Expect significant snow in winter, however the hotel frontage and near by roads are continually cleared. Excellent spot for people who want to explore the city centre from a modern comfortable hotel.

    1 night trip, Dec 8, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Hotel

    Bar manager was brilliant. All the staff were very welcoming and helpful

    Wayne, 2 night trip with friends, Nov 26, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Friendly, helpful staff. Ideal location for visiting main attractions

    2 night trip with friends, Nov 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great trip to Astana

    Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing. Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.

    Mark, 3 night trip with friends, Nov 25, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Good location. Center of town. Restaurants nearby.

    2 night romance trip, Sep 13, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Hard to find and nobody nearby (restaurants, stores, cafes) knows where the hotel is. It isn't small, but the taxi drivers don't know where it is. FIX YOUR GOOGLE MAPS coordinates!!! FYI, the hotel is on the side facing Mangilik El avenue (where 2 golden tower buildings stand)

    Traveler, 2 night trip, Sep 9, 2019

    Verified Orbitz guest review

  • 8.0.Very good

    Todo bien

    Todo fue justo como esperábamos. Buen cuarto, buen baño, desayuno suficiente para empezar el día y no podría tener mejor ubicación. Únicos detalles fue que en el desayuno había una leche que estaba podrida y que cuando llegamos nos dieron un cuarto que no servía el aire acondicionado y fue tardado solucionarlo ya que iban personas diferentes al cuarto y se iban y no decían nada hasta que bajamos a recepción y nos cambiaron de cuarto. Buena relación calidad precio.

    1 night family trip, Jul 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Centrally based to most of the top attractions and the main street. Staff friendly and helpful. Rooms clean. Restaurant/bar facilities good with friendly, helpful service. We went to check out the spa facilities and they seemed to be in a state of disrepair. I think they were being upgraded.

    Sue, 2 night family trip, Jul 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Helpful staff.

    1 night trip, Jun 17, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Great value for such a large room - very close to all the attractions

    Daniel, 6 night romance trip, May 25, 2019

    Verified Expedia guest review

See all 91 reviews