Our "suite" was the basement apartment inside a house which was for sale. We never saw another person. There were no signs, etc. indicating this was our place. We thought we were in the driveway of a home and therefore in the wrong place. We rang the doorbell and there was no answer (we were one hour early to check in time). We tried to cancel with hotels.com as we thought this was wrong. In that process, we spent 25 minutes parked on the road on the phone with hotels.com..
They were told by the property manager we could not cancel as we were "inside cancellation window" although we were uncomfortable with what we were seeing and felt very awkward and parked on the side of the road waiting. We spoke to the "property manager" (also known as the 24/7 help desk) on the phone who told us we were in the right place and checked us in remotely. We got in to a very clean but not at all homey basement apartment with tile floors, no "warm" things like pictures, etc. no dishwasher soap, few cooking supplies, coffee, an espresso maker but no coffee maker, an electrical coffee pot with no filters, and no real way to make the coffee. We stayed and made the best of it as we were not allowed a refund--the place was a cold feeling, lonely. basement apartment in a house which is for sale and is being managed by property managers. We had keys we couldn't figure out what they were for as we went in and out the sliding glass door to the back lawn under the deck. Never againl