Hotel Santana

Photo gallery for Hotel Santana

Standard Room, 1 King Bed | Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Hotel Santana

Hotel Santana

3-star property
Flores beach hotel with outdoor pool and restaurant

8.4/10 Very good

41 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Bar
  • 24/7 front desk
Map
Calle 30 de Junio, Flores, Peten
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Self-serve laundry
  • Concierge services
For families
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Outdoor swimming pools

Room options

About this area

What's nearby

  • Tikal National Park - 61 min drive

Getting around

  • Flores (FRS-Mundo Maya Intl.) - 8 min drive

About this property

Hotel Santana

3-star hotel
A terrace, a coffee shop/cafe, and laundry facilities are just a few of the amenities provided at Hotel Santana. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
Other perks at this hotel include:
  • An outdoor pool
  • A front desk safe, a 24-hour front desk, and concierge services
  • Tour/ticket assistance
  • Guest reviews speak highly of the overall value and pool
Room features
All guestrooms at Hotel Santana feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers
  • 32-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 34 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Santana Flores
Santana Flores
Hotel Santana Hotel
Hotel Santana Flores
Hotel Santana Hotel Flores

Frequently asked questions

Does Hotel Santana offer free cancellation for a full refund?
Yes, Hotel Santana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Santana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Santana?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Santana?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Santana?
Sorry, there's no onsite parking at Hotel Santana.
What are the check-in and check-out times at Hotel Santana?
You can check in from 3 PM - midnight. Check-out time is 1 PM. Contactless check-in and check-out are available.
What is there to do at Hotel Santana and nearby?
Hotel Santana has an outdoor pool.
Are there restaurants at or near Hotel Santana?
Yes, there's an onsite restaurant. Nearby restaurants include Legumbres Mayas (3-min walk), La Villa del Chef (3-min walk), and Spanish Academy Dos Mundos (3-min walk).
What's the area around Hotel Santana like?
Hotel Santana is a short 1-minute walk from Flores Dock and 6 minutes' walk from Las Guacamayas Biological Station.

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.1/10

Property conditions & facilities

7.5/10

Eco-friendliness

2/10 Poor

I ordered a tour package of Tikal that included a 1 night stay at the Hotel Santana. When I arrived at the hotel, the hotel did not recognize my package, and made me pay again for the hotel. I tried to go through Expedia for a refund, and they said they can't get in contact with the hotel owner. I would highly NOT RECOMMEND staying here as part of a tour package.
Alvaro E, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very quiet. Friendly staff. Right in the center of the island.
Tsega, 2-night trip with friends
Verified Expedia guest review

6/10 Good

Not to happy with the water problem, my room was at the 4th floor.
Freddy, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

View of the lake
kevin, 1-night trip
Verified Orbitz guest review

8/10 Very good

Sandra, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Location of the hotel with room that has a balcony looking at the ocean was amazing.
1-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Great view , location.large room., ,,,,,,,,,,,,,,,,
Dan, 3-night family trip
Verified Expedia guest review

4/10 Fair

Pick a different hotel. Avoid this one.
We reserved the king bed room, the bed was comfortable, the pillows were very lumpy, the room is spacious, there was a large balcony facing the lake. Our room was near their laundry room end of the 4 story building. The hotel staff needs some training on how to be in the service industry. They are rude and just plainly dont care. Restaurant staff is very good. Service desk gave us no details of breakfast or our tickets for it as it was included in our cost. There is a disco directly across from the hotel, it played very loud music until 1am both nights we were there. The hotel hallways are open to outside, so there is no buffer of the sound. The hotel is situated at the main corner where ALL traffic passes by to exit the island. Which means it too is loud at all hours. The fumes from the vehicles made it impossible to enjoy the balcony. When we returned to our room after breakfast (8am) there were workers pounding on repairs in several of the rooms around us. It was so loud and annoying we left 2 hours early to sit at the bus station for some peace and quiet. We would not choose this hotel again, we learned there are far better ones on the island. You wont regret NOT staying here.
Renee, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Orbitz guest review