Hotel Santiago de Compostella Suites

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Overview of Hotel Santiago de Compostella Suites

Hotel Santiago de Compostella Suites

3.5 star property
Beaux Arts hotel in Cuenca with spa and restaurant

7.8/10 Good

35 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is ₹47
Price available on 05/09/2022
Map
Avenida de las Américas 29-147, y Gran Colombia, Cuenca
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
For families
  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 27 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Santiago de Compostella Suites

Hotel Santiago de Compostella Suites is just 4.7 mi (7.6 km) from the airport and offers a shuttle (available 24 hours) for USD 10 per room one way. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or mani/pedis. Other highlights include a bar/lounge, a fitness center, and a snack bar/deli.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • No cribs (infant beds)

Pets

  • Pets stay free

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • Full-service spa

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Rua Restaurant - Onsite delicatessen.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 10 per room (one way)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Santiago Compostella Hotel Cuenca
Santiago Compostella Cuenca
Santiago de Compostella
Santiago De Compostella Suites
Hotel Santiago de Compostella Suites Hotel
Hotel Santiago de Compostella Suites Cuenca
Hotel Santiago de Compostella Suites Hotel Cuenca

Frequently asked questions

Overall score and ratings

7.8

Good

8.2/10

Cleanliness

7.5/10

Staff & service

6.0/10

Amenities

7.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

Ruben, 2-night trip
Verified Hotels.com guest review

8/10 Very good

ivonne, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jazmin, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Staff walking on noisy floor all night long.
Juan, 1-night romance trip
Verified Orbitz guest review

2/10 Poor

Property was in disrepair and falling apart. Mole on the walls, electricity cables hanging out, furniture was damaged, garbage outside looked like it had been there for days, exercise room was flooded, wood room flooring warped and missing. Restaurant on property closed and tables and chairs out in the hallway. Expedia should remove this property from its listings.
8-night family trip
Verified Expedia guest review

2/10 Poor

Worst hotel. The room is completely dirty and moisture with no air conditioning or heat. No elevator, Dirty blankets and bathrooms. Food has no taste, had to reserved another room from a different hotel; despite that, the hotel manager refuse to give my money back for the no day stay in the dirty hotel.
Gregory, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Location is great. No heather. The weather was cold (low 50’s).
David, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Staff did not speak english. Far away from old town. Breakfast was not very good. Clean and quiet. Staff was very accomodating.
2-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was really nice since the first day we arrived, great place to stay
Javier, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

The hotel was nice the room was big and clean. I went with my friend she was coming from California she loves cuenca it was her first time . The only thing that was not too good. When we took breakfast it was a couple kind of breads and we asked what kind is each bread and the person who was helping he took with his hands each bread. No gloves and he was cleaning the tables just few minutes before. That surprise my friend and me too. After that everything was good nice and new hotel
TripCuenca, 1-night trip
Verified Orbitz guest review