4/10 Fair
18 November 2022
Disappointing Stay
The hotel really hasn't recovered from past hurricanes. Not much around it is open. Our a/c went out multiple times a day and exceeded 80 degrees making it very uncomfortable. The beach sand was raked, but not actually cleaned. There was a lot of trash that was not picked up for several days and we found/picked up quite a bit of broken glass. The hot tub wasn't maintained/cleaned very well. Nearly all of the staff was very friendly, but the service wasn't consistent. Some days you'd get more, some days less. It was very quiet for the most part, the beach only got busy when a bus load of people was brought in from one of the cruise ships. The marketplace area was pretty nice and friendly people. The food at the hotel wasn't very good. We ate most meals off property. We did not do the all-inclusive thankfully, it wouldn't have been worth it. Only 1 restaurant was open for breakfast and dinner.
Aimee M
Aimee M, 8-night trip
Verified Hotels.com guest review