Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive
Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.8 miles/181.5 km
Restaurants
Pizzeria Mesita Grande - 5 min walk
Asador Patagónico - 5 min walk
La Disquería Natales - 1 min walk
Pizzeria Napoli - 5 min walk
El Bote - 1 min walk
About this property
Hotel Aquaterra
When visiting Natales, Hotel Aquaterra is a great choice to consider. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers love the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
12 rooms
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Free offsite parking within 66 ft
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–10 AM
Restaurant
Bar/lounge
Coffee shop
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Room amenities
Home comfort
Heating
Iron/ironing board (on request)
Sleep well
Free crib/infant bed
Free rollaway/extra bed
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).
Policies
This property does not have elevators.
This property accepts credit cards and cash.
Also known as
Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales
Frequently asked questions
Does Hotel Aquaterra offer free cancellation for a full refund?
Yes, Hotel Aquaterra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Aquaterra?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Aquaterra?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Hotel Aquaterra?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is 11 AM.
Is there an onsite casino at Hotel Aquaterra?
No, this hotel doesn't have a casino, but Puerto Natales Casino (3-min walk) is nearby.
Are there restaurants at or near Hotel Aquaterra?
Yes, there's an onsite restaurant.
What's the area around Hotel Aquaterra like?
Hotel Aquaterra is a short 3-minute walk from Puerto Natales Casino and 4 minutes' walk from Plaza de Armas.
Hotel Aquaterra Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
8/10 Very good
6 December 2024
Acquaterra is a gem
Lovely one-night stay at Aquaterra. Everyone working there was friendly and helpful, the room was cute and cozy, and the included breakfast was quite nice.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 March 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 March 2024
Great stay!
Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.
Dusty
Dusty, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
18 March 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 March 2024
great hotel, beautiful clean rooms and good breakfast in the morning. very walkable to pretty much everything around town
Nicole
Nicole, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
1 March 2024
Flexible, professional, Accommodating
Michael
Michael, 1-night trip
Verified Hotels.com guest review
8/10 Very good
21 February 2024
Hotel staff was great; rooms were good, but the bathrooms are a bit small. If you get a room at the front of the hotel (as we did) there is a good deal of road noise. It does taper off at 1130PM or so, but is back at 6AM. Breakfast was good.
Michael
Michael, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
11 February 2024
Great stay Basilio is so nice and helped me with my stay. Nice staff all around. Great hotel!
Brian
Brian, 2-night trip
Verified Orbitz guest review
10/10 Exceptional
3 February 2024
Great aervice during a planned city power outage.
I felt taken care of and was helped quickly despite no computer or internet available to assist check-in process.
Logan
Logan, 1-night trip
Verified Expedia guest review
8/10 Very good
16 January 2024
Staff was nice and helpful. Location was great.
Shujie
Shujie, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
3 January 2024
Patagonia family trip
Very friendly and helpful staff. Excellent location. Great breakfast
Pieter E
Pieter E, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 December 2023
we stayed there for 1 night. Very nice staff. The hotel deco was fantastic1 Their warm breakfast is very good too.
Tracy
Tracy, 1-night family trip
Verified Expedia guest review
6/10 Good
22 December 2023
Pros. Nice and helpful staff, tasteful decoration and design. Near to bars and restaurants.
Cons. Very squeaky and uncomfortably small rooms.
Overall run down facility (bathrooms, beds, power)
No elevator and all rooms are up stairs so you have to carry your luggage through a very narrow stairway.
Overall this place could be good with HALF the price, but not at all a 120/night stablishment.
Erfan
Verified Expedia guest review
10/10 Exceptional
20 December 2023
Besides the hotel being beautiful, the staff was very helpful
Gloria
Gloria, 3-night trip
Verified Expedia guest review
10/10 Exceptional
18 November 2023
Great place to stay
Great hotel in great location. Very friendly and helpful staff. Rooms were clean and comfortable. Bathrooms were a little small but clean. Free breakfast was excellent. They stored our luggage for free while we hiked the "O". Will definately stay here again when i return.
Alex
Alex, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
17 November 2023
Polite and kind staff, the property delivers what is on the website
Ana Paula
Ana Paula, 3-night trip
Verified Expedia guest review
10/10 Exceptional
27 March 2023
It is very nice place with clean rooms. Breakfast was good. Friendly staff as well.
Apsara
Apsara, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
17 March 2023
Loved it!
Loved it! Very cute and rustic. Great location. Great service and hospitality! Would stay here again.
Anjali
Anjali, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 February 2023
Floyd
Floyd, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 February 2023
Justin
Justin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 January 2023
We loved the walkability to restaurants and seeing the town. Wifi does not work in rooms futher into the hotel, but this was a minor frustration at most. Staff was incredible and good breakfast options.
Brittany
Verified Expedia guest review
8/10 Very good
18 January 2023
They were very nice and incredibly accommodating. We showed up before a backpacking trip with many questions on how to get to the Torres del Paine national park. They help out immensely. They held a room for us as we worked out the bus and ferry schedule and were able to stay there. My only disappointment was the wifi was pretty spotty but the people and accomodations were fantastic.
Benjamin
Benjamin, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 January 2023
Can’t wait to return
Amazing hotel. We stayed in 5 during our time in Patagonia and this was our favourite. Super clean, nice linens, the best customer serivice, centrally located and even the restaurant in the hotel was spectacular. Would stay here again