Destination
Guests
All properties in Zermatt, Valais, Switzerland

Alpen Resort Zermatt

Mountain hotel with indoor pool, near Matterhorn Ski Paradise

  • Free buffet breakfast and free WiFi
From
Rs13,421

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Indoor Pool
  • Pool
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 71.
1 / 71Hotel Front – Evening/Night
Spissstrasse 50, Zermatt, 3920, Schweiz, Switzerland
9.0.Superb.
  • Another great stay in Zermatt at a lovely hotel

    Jun 23, 2021

  • Helpful and friendly staff! Good service in restaurant and bar! Good selection for…

    Mar 12, 2021

See all 169 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Quiet
Convenient
Shopping
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 26 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Outdoor tennis court
  • Spa services

For families

  • Playground on site
  • Private bathroom
  • Separate sitting area
  • Television
  • Free toiletries
  • Garden

What’s around

  • Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk
  • Matterhorn Museum - 10 min walk
  • St. Mauritius Church - 11 min walk
  • Mountaineers Cemetery - 11 min walk
  • Zermatt-Furi Gondola - 19 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Panoramic Twin Room, Mountain View, Mountainside
  • Single Room, 1 Twin Bed, Garden View
  • Twin Room, 1 Bedroom, Garden View
  • Family Room, 1 Bedroom
  • Panoramic Quadruple Room, Mountain View
  • Family Suite, 2 Bedrooms, Garden View

What’s around

Landmarks

  • Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 7 min walk
  • Matterhorn Museum - 10 min walk
  • St. Mauritius Church - 11 min walk
  • Mountaineers Cemetery - 11 min walk
  • Zermatt-Furi Gondola - 19 min walk
  • Sunnegga Ski Resort - 28 min walk
  • Riffelberg Express Gondola - 2.3 mi / 3.7 km
  • Furi - Trockener Steg Cable Car - 2.3 mi / 3.7 km
  • Furi Ski Area - 2.3 mi / 3.8 km
  • Matterhorn Express II Cable Car - 2.3 mi / 3.8 km

Getting around

  • Sion (SIR) - 81 min drive
  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Zermatt Station - 4 min walk
  • Zermatt Gornergratbahn Station - 4 min walk
map
See on map
Spissstrasse 50, Zermatt, 3920, Schweiz, Switzerland

At a glance

Hotel size

  • This hotel has 26 rooms

Arriving/leaving

  • Check-in time 2:00 PM-10:30 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Electric vehicle charging point on site
  • Offsite parking within 3.1 mi (CHF 5 per night); discounts available

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Playground on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Working away

  • 24-hour business center

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 3
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • French
  • German

In the room

Home comforts

  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Things to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Restaurant Matterhorn - This restaurant specializes in international cuisine and serves lunch and dinner.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Playground on site

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Small print

Also known as

  • Alpen Resort
  • Alpen Zermatt
  • Alpen Resort Zermatt Hotel
  • Alpen Resort Zermatt Zermatt
  • Alpen Resort Zermatt Hotel Zermatt

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking is available offsite and costs CHF 5 per night (3.1 mi away)

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • City/local tax: CHF 3.0

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Alpen Resort Zermatt does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's discounted parking nearby.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - 10:30 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, Restaurant Matterhorn offers international cuisine. Nearby restaurants include Restaurant Walliserstube (6-min walk), Petit Royal (6-min walk), and Swiss Chalet (6-min walk).
  • Practice your swing on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor pool. Alpen Resort Zermatt also has a sauna and a steam room, as well as a garden.
9.0.Superb.
  • 10.0.Exceptional

    Spontaneous booking - excellent experience!

    My wife and I made a last-minute booking with Alpen Resort Zermatt and could not have been more delighted with our stay. The room was very clean, comfortable, and we ordered room service to our room which was delicious. Exactly what we needed after just climbing the Matterhorn!

    Nikko, 1 night trip, Aug 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Excellent location, good rooms.

    +ve : Excellent location, 5-8 mins walk to station and Gornergratbahn. Green line bus service to Matterhorn Glacier Paradise cable system is 2-3 mins walk (up on the white wall opposite Denner and Brewery, you have to look for it), nice comfortable room, good breakfast. One receptionist (the one who checked us in) was very nice. -ve : We took the family room with balcony for Matterhorn and mountain view. Unfortunately a big crane was just in our face. Although we could of course see the mountains and the Matterhorn, it wasn't a particularly nice view. The reception should inform guests about that else it's very annoying, maybe offer a discount. There is lot of work going on and the crane is not going away in a hurry. The feeling was that the staff were a bit stressed and overworked. Water served in the rooms is proudly stated as tap water as the water in Zermatt is super clean but when you order water with your meal, you can only get botted water. Breakfast - eggs are available to order but the information on that, on the wall, is tucked away in a corner and not where the eggs are kept for boiling. The cook was not very good at serving fried eggs in a presentable way.

    Mr. Rajiv, 2 night family trip, Aug 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff were very welcoming and the room was lovely.

    Karen, 2 night trip with friends, Jun 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Very special and unique and quaint super beautiful

    4 night family trip, Mar 8, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    The service was superb - we had to leave early due to the flight ban and they made us takeaway breakfast bags and handled the return of our ski rentals. One of our party hurt their knee and the staff were super helpful.

    Richard, 5 night family trip, Mar 8, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Excels in some areas, falls in others

    The location is good and the hotel is generally well presented. Our room was incredibly hot and there is no possibility to control the heating the the room which meant that we had to sleep with the windows open to be comfortable (despite the minus temperatures outside!) Environmentally this felt very wasteful. The bathroom facilities were also not up to standard in a 4* hotel - the sink was dirty and had brown stains and there were stained tiles around the room, which left us feeling uncomfortable. we also felt the comfort level was basic and overlooked e.g. only 1 bathrobe supplied for 2 people and 1 flat pillow each. The breakfast however was excellent and the staff were attentive.

    Imogen, 2 night trip, Feb 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The rooms were great - Clean, big, well laid out. Perfect for a family. Location was at the far end of town but still walkable to everything. Breakfast was hearty. Great value for the price.

    7 night family trip, Feb 13, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    We had a beautiful room at this hotel with an amazing view of the Matterhorn. Our room was well appointed and clean except it seemed like some wine had been spilled on the patio and a champagne cork was left out there from the previous guests. Maybe a better check of the room is needed next time. But overall our stay was wonderful.

    Megan, 2 night trip with friends, Jan 11, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Not a far walk from train station - staff in general not that friendly - check in guy not friendly at all didn’t explain any facilities and was too much of a hassle to answer questions - nicest happiest person came from the kitchen she must organise days newsletter - room size and cleanliness was good - breakfast was a good selection of hot and cold - very expensive to stay here so would not stay again as level of service didn’t meet Expectations - free electric car to train station was handy

    3 night family trip, Jan 8, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    The hotel was welcoming, comfortable, everything worked well, it was situated in a quiet but convnient part of the village. Our room was spacious and the third bed was a real bonus. Breakfast was good and food in the hotel was delicious and room service was brilliant.

    7 night family trip, Dec 26, 2019

    Verified Expedia guest review

See all 169 reviews