Alexandra Place - Serviced Apartments, Swansea, United Kingdom

Amazing apartment. We stayed in the attic room, very spacious for the two of us. Great location for travelling around. Would stay again

Very comfortable apartment, Excellent shower, kitchen facilities etc, a bit of traffic noise from the road, but very good value

Very clean, easy to find. Will definitely use this apartment again for business or leisure

First, WE made a mistake about the date of our stay, but Helen (owner) was extremely helpful and gracious about letting us change the night we stayed there. Because of our error, there was some problem about getting into the apartment, but with the help of Chloe's in the shop below and her customer, we were able to get in and had no other problems. (Helen was away and so arrangements were done by phone with help of her assistant).The key safebox was difficult to manage. The studio apartment was large and comfortable. The kitchenette had everything we needed, they did provide coffee and tea for us. Except for some black substance between the tiles in the shower (very light and just made us a bit uncomfortable), the place was clean. It was fairly chilly when we got there and Helen had to do something with the controls to add heat to the room. We were on the main street of the town, so there was traffic outside the window. We always travel with earplugs so that did not bother us. Down the street were a grocery store and restaurants, so we could find supplies and food with no problem. People in the area were friendly and very helpful.

Had 3 hotels booked as part of a family trip to Wales. It got cancelled at the last minute due to the 'beast from the east'. Two hotels refunded me without issue, this hotel refused. Accept they have a cancellation policy but in the circumstances I think its pretty unfair to in force it.