Friendly, helpful staff. Room clean, best bed I slept in, soft mattress. Big free breakfast selection in buffet. Elevator was a nice bonus, so no steps to climb. Indoor pool looked nice but not heated in April so a bit cold. When I booked the location the map showed Kuti was on the lake but it is several blocks inland so I was disappointed and pointed that out to them which they now corrected the map location. But we had an amazing mountain view which was even better! Highly recommended.