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Hoshino Resorts KAI Hakone

Photo gallery for Hoshino Resorts KAI Hakone

Hot springs
Western-style Room with Outdoor Bath and River View RA2 | Terrace/patio
Minibar, in-room safe, desk, laptop workspace
Flat-screen TV
Western-style Room with Living Room and River View TC3 | View from room

Overview of Hoshino Resorts KAI Hakone

Hoshino Resorts KAI Hakone

4.0 star property
Hakone upscale ryokan with restaurant

9.0/10 Superb

47 verified guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa, 250-0312

Room options

About this area

What's nearby

  • On the riverwalk
  • Lake Ashi - 19 min drive
  • Hakone Shrine - 21 min drive
  • Hakone Open Air Museum - 27 min drive
  • Hakone Kowakien Yunessun - 28 min drive
  • Gotemba Premium Outlets - 51 min drive
  • Atami Sun Beach - 40 min drive

Getting around

  • Hakone Ohiradai Station - 9 min drive
  • Hakone Yumoto Station - 9 min drive
  • Hakone-Itabashi Station - 9 min drive


  • Hakone Akatsukian - 14 min walk
  • Yamasoba - 3 min drive
  • Yubadon Naokichi - 3 min drive
  • Sagamiya - 4 min drive
  • Tomoei - 6 min drive

About this property

Hoshino Resorts KAI Hakone

Hoshino Resorts KAI Hakone puts you 5.3 mi (8.6 km) from Lake Ashi. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Fellow travelers love the helpful staff.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 32 rooms


  • Check-in time from 3 PM - 6 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (11 years old and younger) not allowed
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:30 AM–9:00 AM
  • Restaurant

What to do

  • Hot springs


  • 24-hour front desk
  • Luggage storage
  • Multilingual staff


  • Garden
  • Library


  • Elevator


  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Services include deep-tissue massages and massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Additional fees may apply to children for items such as extra bedding and meals.

Also known as

Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hoshino Resorts KAI Hakone?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hoshino Resorts KAI Hakone?
Sorry, pets aren't allowed.
Is parking offered on site at Hoshino Resorts KAI Hakone?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hoshino Resorts KAI Hakone?
You can check in from 3 PM - 6 PM. Check-out time is noon. Contactless check-in is available.
What is there to do at Hoshino Resorts KAI Hakone and nearby?
Onsite recreation at Hoshino Resorts KAI Hakone includes hot springs. Hoshino Resorts KAI Hakone also has a garden.
Are there restaurants at or near Hoshino Resorts KAI Hakone?
Yes, there's an onsite restaurant. Nearby restaurants include Hakone Akatsukian (14-min walk), Tomoei (3.1 mi), and Amazake Chaya Tea House (3.8 mi).
Does Hoshino Resorts KAI Hakone have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hoshino Resorts KAI Hakone like?
Hoshino Resorts KAI Hakone is located on the waterfront, a short 10-minute walk from Tenzan Onsen and 18 minutes' walk from Tamadare Falls.

Overall score and ratings






Staff & service




Property conditions & facilities

10/10 Exceptional

A memorable trip.
Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.
Wendi W Y, 1-night trip
Verified guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
2-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
1-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Excellent hotel, excellent staff and amenities available. Onset very good
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place to visit , Excellent food, beautiful design
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing location and onsen was a real highlight. Food was delicious and out of this world - fantastic!!!
dan, 2-night romance trip
Verified guest review

10/10 Exceptional

Relaxing and tranquil!
Excellent Onsen and well worth the trip from Tokyo. Highly recommend!
scott, 2-night family trip
Verified guest review

10/10 Exceptional

Comfortable, good staff and very relax
Chen chen, 1-night trip with friends
Verified guest review

10/10 Exceptional

The room was stunning with a great river view to fall asleep to. The futon actually ended up being more comfortable than the beds.
1-night trip
Verified Orbitz guest review