8 November 2018
Construction made it impossible to sleep.
We stayed here two different times during our time in Kenya. The first was when we first arrived in Nairobi. It was just ok. The room was poorly lit, the bed was hard, and there was no hot water for the shower, but it was somewhere to sleep while we staged our trip farther North for some self-drive safaris in the parks in Kenya. We thought we knew to expect the same things when we returned to Nairobi, but it was far worse for the second stay. There was loud hammering and construction noise when we first arrived, but we were told it would stop "in about ten minutes" when we first were let into the room. It did stop, for a while, but then started back up. Horrible, loud, pounding and crashing sounds coming from right above the room that lasted until far too late in the evening. It lasted until maybe 9 or 10pm, and only stopped after we made several calls to the desk, as well as walking down to the desk to ask that the noise stop so we could sleep. The noise stopped, but only until about 4am, when it started right back up and kept us awake the rest of the night. We decided to cancel the rest of our booking here, and book another hotel and demand that we be refunded for the stay since we were there to sleep, and were kept from doing that by the awful sounds coming from right above our room. So far we have not been repaid for any part of our stay. The experience as a whole was pretty unpleasant. Hopefully those staying here in the future will not have the experience we did.
Jensen, 2-night family trip
Verified Hotels.com guest review