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Hotel Xcaret Mexico - All Inclusive

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Interior entrance
On the beach, white sand, beach towels, beach massages
10 outdoor pools, pool umbrellas, sun loungers
10 outdoor pools, pool umbrellas, sun loungers
10 outdoor pools, pool umbrellas, sun loungers

Overview of Hotel Xcaret Mexico - All Inclusive

Hotel Xcaret Mexico - All Inclusive

5.0 star property
Upscale beachfront property with spa, near Xcaret Eco Theme Park

9.2/10 Superb

1,714 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 12 restaurants and 2 poolside bars
  • 8 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 10 outdoor pools
  • Free airport shuttle
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Free use of bicycles
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bedroom
  • Living room
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 1 min walk
  • Xplor Theme Park - 4 min drive
  • Ferry to Cozumel - 12 min drive
  • Playa del Carmen Main Beach - 16 min drive
  • Playa del Carmen Maritime Terminal - 16 min drive
  • Quinta Avenida - 12 min drive
  • Playacar Golf Club - 18 min drive
  • Mamitas Beach - 18 min drive
  • Grand Coral Golf Riviera Maya - 20 min drive
  • Tres Rios Ecopark - 23 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 13.1 miles/21.1 km
  • Free airport shuttle
Map

About this property

Hotel Xcaret Mexico - All Inclusive

At Hotel Xcaret Mexico - All Inclusive, you can spend time at the beach getting a beach massage, plus you'll be just steps from Xcaret Eco Theme Park. 10 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, Ayurvedic treatments, and hydrotherapy. CHIBALI, one of 12 restaurants, serves Mexican cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 poolside bars, a free airport shuttle, and a 24-hour fitness center. Fellow travelers say great things about the family-friendly amenities and airport proximity.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Languages

English, French, Italian, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 900 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets allowed (dogs only, up to 22 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Free airport shuttle (available 24 hours)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–noon
  • 12 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Hiking/biking trails
  • Kayaking
  • Shopping
  • Fishing
  • Ecotours nearby
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 10 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • French
  • Italian
  • Korean
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Hotel Xcaret Mexico - All Inclusive is listed in the 2021 Travel + Leisure 500.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Xcaret Mexico Inclusive Carmen
Hotel Xcaret Mexico All Inclusive
Hotel Xcaret Mexico All Parks / All Fun Inclusive
Hotel Xcaret Mexico - All Inclusive Playa del Carmen
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.3/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Write a review

10/10 Exceptional

Sarel, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A must experience for families or couples. Simply incredible.
JOE, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

No longer a 5 star hotel
Not a 5 star hotel. The property is beautiful, but the service is horrible. Room service takes over 1 hr regardless of time. They don’t have enough staff to support the number of guest. Breakfast takes forever to get seated. Our entire family got sick eating the food there. I wouldn’t recommend this hotel. We traveled to this hotel 3 years ago for a wedding and it was worthy of 5 stars, but not now. There are much better hotels for a better value.
Lizeth, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It is paradise
It was an amazing place to spend time with family and friends. I will back very soon.
Eunice, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent service in genera. I highly recommend it
Ana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mauricio, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelent
I love Xcaret
Marilu, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Bad guest services
Over charged my nephew because he went to the clubbing area and brought a girl back to hang out. My nephew didn't know the girl was not a guest and he was charged $900 the next morning for the girl being there. Additionally, his wrist band didn't work to his room several times and he had to inconvenience my walk to guest services, which was very far away from our room. Then on the last day, guest services stated we could still use the parks, so we went to Xavage, when we got there, guest service had not sent the email notifying The park that we were guests and had permission to enter. We had to wait an extra out half an hour just to get in. By that time the park with almost closing. Very inconvenient. We love the hotel but hated the service. Don't know if I will return.
Asia, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Not 100% as expected
1st day was amazing, but then I started having a bit inconvenience, my kids room didn't get cleaned or restock for 2 days, until I left a note in my room, on the day of checkout my room got inundated due to the rain, I called someone and he told me help was on the way but never arrived, it was bothersome because made packing harder because we had to balance not to fall down
Guadalupe, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Won’t stay here again
I won’t recommend to stay here again unless you need go to Xpark. Looks like there is quite a lot of restaurants available in the resort, but not too many options left after all kinds of restrictions. plus there is even a LONG line at 10:30am for breakfast with really so so food. The only good things is Xpark entrance tickets are included.
shushu, 2-night family trip
Verified Hotels.com guest review