Royalton Hicacos - Adults Only - All Inclusive

Food was not that good limited selection & what was there wasn't that great.

Nice beach and pool. Food and food choices mediocre

They have a nice beach, and a good setup to enjoy it with the beach cabanas. The large pool is nice, but not heated at all, so a bit chilly. None of the hot tubs seem to be functional, just there for their website photos I guess. The drinks were all good, but the food ranges from awful to edible. None of the food is good. You have to tip early and often to get OK service.

Loved it all. Beaches are magnificent and close. Great staff. Perfectly clean and lovely

We requested for a taxi service to go to the airport however the taxi didn’t show up and we missed our flight back home. We had to rebook our flight and it costed $1600. It is hotel duty to make sure we can a taxi on time but they didn’t and they even don’t reply to our refund request to cover our rebooking flight fee. It is the worst service I’ve experienced

Not Recommended at all , Staff are not very responsive , once you check in you are assigned a go to person (Butler) but the honestly no value added . for my booking i have requested the diamond club that gives you special accesses and areas however they have giving me the normal access and when i have followed up no action was taken .

The pool and beach are good. The most problematic thing is the food. The buffet restaurant is not good, the food is always the same for the two days I stayed. The other restaurants like El Caribe, the Italian restaurant and the Beach seafood restaurant, all need reservations for dinner. We arrived at the hotel at around 12 pm, and our room butler assistant asked us to make the reservation for our dinner asap. We went to the office and was told everything was booked out for the next 2 days. We were so upset that we cannot try the restaurants that are supposed to be included in the all-inclusive hotel. During dinner time, we tried to go to the restaurants to see if anyone cancelled the reservation. However, the restaurants are not fully occupied at all, and the reception doesn't allow us to have dinner there. We have to go to the buffet restaurant for several meals.

Overall the stay was very positive - the property itself is lovely and the beach is gorgeous. We were part of their Diamond Club and had an issue from day 1 with our Butler - we were assigned someone who then promptly signed off and we didn't have anyone the following day to help us with our a la carte restaurant booking so ended up getting passed around from the Butler hotline to the Diamond Club to the Food and Beverage team which ultimately resulted in us not getting into the restaurant we preferred. The next night was their weekly Diamond Club dinner - despite being told multiple times in the 2 days prior that all details would be provided in an invite which would be delivered to our Room - we needed up with no details and had to call the Butler hotline at 6pm to find out what what happening - turns out the event started at 6.15pm! Once we gave up on trying to use the Diamond Club lounge and butlers the stay was lovely and very relaxing. All other staff were incredibly helpful and tried to go above and beyond to ensure an enjoyable stay.

Friendly people Clean rooms Many good restaurants

We did not enjoy our stay at the royalton hicacos. The hotel is dated and certainly not up to any 4 star standard anywhere else in the world. It’s pretty much stuck in the 80’s. If you’re into free booze for your holidays and that’s about it it’s probably ok but the food is literally the worst food I’ve ever eaten on holiday/my life. The seafood restaurant was manageable but the Mexican was terrible. We ordered fajitas and got a small bowl of fried onions and cabbage with some chewy pork with a couple of small tortillas as a main. No spices or seasoning what so ever. There were salt and pepper shakers on all the tables but just for show. The buffet section was poor, if I’d been served this food anywhere else I wound have sent it back but the hotel isn’t within easy walk of anywhere so we had no choice. We spent the majority of our holiday hungry/unwell because of the poor food only eaten what we thought looked safe (I.e soggy flavourless pasta and salad - when it wasn’t tinned spinach). There were also animals (cats in the seafood restaurant) roaming around. I saw another review of bird poo being in someone’s salad - doesn’t surprise me. We ended up booking flights to leave early due to our experience - which was our honeymoon. To say we are disappointment is an understatement. This is not a luxury hotel by any standard. I asked for a complaint/feedback form when we left - looking forward to the response.