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Hard Rock Hotel Guadalajara

Photo gallery for Hard Rock Hotel Guadalajara

Building design
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Room amenity
Deluxe Room, 2 Queen Beds, Hot Tub | 1 bedroom, in-room safe, desk, soundproofing

Overview of Hard Rock Hotel Guadalajara

Hard Rock Hotel Guadalajara

4.0 star property
4-star hotel with full-service spa, connected to the convention center, near La Minerva

8.8/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Steam room
  • Valet parking
  • Self parking
  • Pool bar
  • 24-hour room service
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Plaza del Sol - 45 min walk
  • Plaza Galerias Guadalajara Shopping Center - 10 min drive
  • La Minerva - 12 min drive
  • Avienda Chapultepec - 12 min drive
  • US Consulate General Guadalajara - 14 min drive
  • Expo Guadalajara - 14 min drive
  • Andares Shopping Center - 18 min drive
  • Guadalajara Cathedral - 20 min drive
  • Akron Stadium - 21 min drive
  • Basilica de Zapopan - 24 min drive
  • Jalisco Stadium - 28 min drive

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • El Farallón de Tepic - 11 min walk
  • Hermanas Coraje - 11 min walk
  • Baires Fusion Argentina - 12 min walk
  • Italianni's - 13 min walk
  • Sushi Factory San Ignacio - 14 min walk

About this property

Hard Rock Hotel Guadalajara

Placing you 2.3 mi (3.7 km) from Plaza del Sol and 2.4 mi (3.9 km) from Expo Guadalajara, Hard Rock Hotel Guadalajara offers an airport shuttle (available 24 hours) for MXN 330 per vehicle. Guests can visit the spa to indulge in Swedish massages, body wraps, or facials, and international cuisine is served at Sessions, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, an outdoor pool, and a rooftop terrace. Fellow travelers say good things about the helpful staff and bar.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 348 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 50 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MXN 60 per day)
  • Covered onsite valet parking (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch Smart TV
  • Cable TV channels
  • Netflix
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 330 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 5:00 AM and 3:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 18 costs MXN 0 (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 1500 per pet, per day

Parking

  • Self parking costs MXN 60 per day
  • Covered valet parking costs MXN 60 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Frequently asked questions

Does Hard Rock Hotel Guadalajara offer free cancellation for a full refund?
Yes, Hard Rock Hotel Guadalajara does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Guadalajara?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Guadalajara?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.
Are pets allowed at Hard Rock Hotel Guadalajara?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lbs per pet. There's a charge of MXN 1500 per pet, per day, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees. Food and water bowls and litter boxes are available.
Is parking offered on site at Hard Rock Hotel Guadalajara?
Yes. Self parking costs MXN 60 per day. Valet parking costs MXN 60 per day.
Is airport shuttle service offered by Hard Rock Hotel Guadalajara?
Yes, an airport shuttle is available. The charge is MXN 330 per vehicle one-way.
What are the check-in and check-out times at Hard Rock Hotel Guadalajara?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Hard Rock Hotel Guadalajara?
No, this hotel doesn't have a casino, but Majestic Casino (5-min drive) is nearby.
What is there to do at Hard Rock Hotel Guadalajara and nearby?
Hard Rock Hotel Guadalajara has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Hard Rock Hotel Guadalajara?
Yes, Sessions offers international cuisine. Nearby restaurants include El Farallón de Tepic (11-min walk), Hermanas Coraje (11-min walk), and Baires Fusion Argentina (12-min walk).
What's the area around Hard Rock Hotel Guadalajara like?
Hard Rock Hotel Guadalajara is a short 12-minute walk from La Gran Plaza Fashion Mall and 8 minutes' walk from National Chamber of Commerce. Travelers say this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

9.1/10

Staff & service

8.9/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Customer Service
Customer service was excellent in every aspect of our stay. Desk staff and concierge were extremely helpful and friendly. We were so impressed with everyone’s professionalism and attention to detail.
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, great service and I love the pool and the view of the city I highly recommended.
Gloria, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Solo la limpieza del baño creo q podrían hacer una limpieza más profunda
sabrina, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The hotel has live rock bands every night, which was great entertainment for the evenings, the breakfast was not so great, the waiter was rude to us. Besides that situation everything was great.
maria, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Osvaldo, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great
Francisco, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EDUARDO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff was so nice and welcoming. Hotel was clean
Leticia, 1-night family trip
Verified Expedia guest review

8/10 Very good

The Hotel is pretty cool. They have a nice rooftop pool and live music at the bar
Hernan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff always on top of everything the food on the restaurant amazing we recommend this place and we will back soon
Ernesto, 5-night romance trip
Verified Expedia guest review