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St Helena Bay Hotel

Photo gallery for St Helena Bay Hotel

Front of property
Outdoor pool
28-inch TV with digital channels
Pillowtop beds, free WiFi, bed sheets
Pillowtop beds, free WiFi, bed sheets

Overview of St Helena Bay Hotel

St Helena Bay Hotel

3.0 star property
3-star hotel in St. Helena Bay with 2 restaurants and outdoor pool

2 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
Map
45 Main Road, St. Helena Bay, Western Cape, 7390

Room options

About this area

Restaurants

  • Alegria Restaurant - 4 min drive

About this property

St Helena Bay Hotel

St Helena Bay Hotel is a great choice for a stay in St. Helena Bay. Guests can indulge in mani/pedis, then grab a bite to eat at one of the 2 restaurants. An outdoor pool, a bar/lounge, and a terrace are other features.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 9:00 PM
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • Guests must contact the property in advance for check-in instructions; your host will greet you
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)

What to do

  • Pool table
  • Boat tours nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • Laundry facilities
  • Wedding services
  • Multilingual staff

Facilities

  • Garden
  • Terrace
  • Fireplace in lobby
  • An outdoor pool
  • Spa services

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English

Room amenities

Be entertained

  • 28-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Electric kettle

Sleep well

  • Pillowtop mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of ZAR 80 per person (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of ZAR 50 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Policies

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

St Helena Bay Hotel St. Helena Bay
St Helena Bay
St Helena Bay Hotel Hotel
St Helena Bay Hotel St. Helena Bay
St Helena Bay Hotel Hotel St. Helena Bay

Frequently asked questions

Does St Helena Bay Hotel offer free cancellation for a full refund?
Yes, St Helena Bay Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at St Helena Bay Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at St Helena Bay Hotel?
Yes, there's an outdoor pool.
Are pets allowed at St Helena Bay Hotel?
Yes, dogs are welcome. There's a charge of ZAR 50 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at St Helena Bay Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at St Helena Bay Hotel?
You can check in from 2:00 PM - 9:00 PM. Check-out time is 11 AM.
What is there to do at St Helena Bay Hotel and nearby?
Have fun during the warmer months with activities nearby such as boat tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near St Helena Bay Hotel?
Yes, there are 2 onsite restaurants. Nearby restaurants include Alegria Restaurant (2.4 mi).

Overall score and ratings

5.0

4.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Property conditions & facilities

6/10 Good

Very rustic hotel, needs some attention, Wi-Fi coverage poor in the rooms, TV selection doesn't correspond with guide in room, otherwise beds, linen etc in good condition. Food in restaurant alright buy fairly pricey.
Graeme, 2-night romance trip
Verified Hotels.com guest review

4/10 Fair

St Helena Bay Hotel
When we checked in we were informed that payment was still outstanding. I informed them that we made payment to Hotels.com. When we got to the room, the bathroom were dirty, we had to go ask for hand towels, the balcony looked like it was under construction, there were pieces of concrete everywhere, they didn't even bother to sweep the balcony, the room was full of dead flies. The breakfast was the worst ever!! And to top it off, when we checked out we were informed again that they are still awaiting payment. The lady at reception was clearly not impressed when I told her to sort it out with Hotels.com, as we made payment to them. I will not advise anybody to book accommodation at this hotel.
Natasha, 2-night romance trip
Verified Hotels.com guest review