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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

LABNA' Suites Tulum

2.5-star2.5 stars
Calle Neptuno Esq. Calle Andromeda, Tulum, QROO, 77760, Mexico

Hotel with restaurant, near Tulum National Park
  • Free WiFi

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Overall everything was good. There is quite a bit of noise from the bars downstairs. But…Jan 3, 2020
  • Horrible experience. Property is still under preparation and the amenities are not what…Dec 28, 2019

LABNA' Suites Tulum

  • Superior Suite
  • Deluxe Suite

What’s around LABNA' Suites Tulum

Landmarks

  • In Tulum City Center
  • Tulum National Park - 23 min walk
  • Tulum Mayan Ruins - 41 min walk
  • Dos Aguas Park - 7 min walk
  • Playa Paraiso - 3.1 mi / 5 km
  • Gran Cenote - 2.6 mi / 4.3 km
  • Playa Ruinas - 2.4 mi / 3.8 km
  • SFER IK - 2.9 mi / 4.6 km

Getting around

  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 10 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 8:00 AM - midnight. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

  • Free offsite parking nearby

  • Street parking available

Offsite

  • Beach shuttle*

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Barbecue grills
Things to do
  • Beach shuttle (surcharge)
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Espresso maker
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

LABNA' Suites Tulum’s small print

Also known as

  • Casa Kopal Hotel Tulum
  • Casa Kopal
  • KOPAL Tulum
  • LABNA' Suites Tulum Hotel
  • LABNA' Suites Tulum Tulum
  • LABNA' Suites Tulum Hotel Tulum
  • Casa Kopal Hotel
  • Casa Kopal Tulum

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Optional extras

Airport shuttle service is offered for an extra charge of USD 100.00 per vehicle (one way)

Beach shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for LABNA' Suites Tulum

  • Does LABNA' Suites Tulum offer free cancellation for a full refund?
    Yes, LABNA' Suites Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at LABNA' Suites Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at LABNA' Suites Tulum?
    No, unfortunately, but there's free parking nearby.
  • Are pets allowed at LABNA' Suites Tulum?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at LABNA' Suites Tulum?
    You can check in from 3 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near LABNA' Suites Tulum?
    Yes, there's an onsite restaurant. Nearby restaurants include la nave (3-min walk), Pollo Bronco (4-min walk), and La Hoja Verde (4-min walk).
  • Is airport shuttle service offered by LABNA' Suites Tulum?
    Yes, an airport shuttle is available. The charge is USD 100.00 per vehicle one way.
  • What is there to do at LABNA' Suites Tulum and nearby?
    LABNA' Suites Tulum has a garden.

Recent reviews

Good 6.6 From 47 reviews

Poor 2.0
Not even a bar of soap. When I arrived, I was told I had no reservation. The woman didn't speak English so she wouldn't speak to the Expedia representative. It was late and I was tired, so this was very upsetting. Then she messaged the manager, I guess and I was told I could stay the night and pay tomorrow. I had already paid. It said espresso machine in room. NO. There was a water heater but no instant coffee, or anything. It says free bottle water. I was told "NO". And offers breakfast, I was told "NO." I complained and the next day I received a Mr. Coffee type maker and 4 packs of instant coffee and a PARTIALLY USED bottle of water. I stayed 7 days. At NO time did they clean the room, or make the bed. I had to go ask for clean towels and empty my trash can--this is a place where you have to put your toilet paper in the trash can...It had a safe but they couldn't find the key to it. I came back one evening and the outer gate was locked. It had not previously been locked and I had not been told of a code. I was lucky that someone in the restaurant downstairs knew it. I rarely could find anyone at the reception desk. This hotel is terribly misrepresented and very overpriced for their total lack of service. The bed was very comfortable, and the area was great, as long as you are good with noise. Street food, restaurants and bars, live music.
us6 night family trip
Very good 8.0
Nice and clean, excellent location. Above a bar but actually the bands are excellent so I didn't mind them. Pretty good for the price.
us3 night family trip
Very good 8.0
Lots of other reviews mention noise outside from the bars - and whilst there is some noise it really isn’t too bad at all. The hostel itself is stunning and our room was exceptional.
gb3 night trip
Good 6.0
It's ok place , but they gotta do something with weird smell coming from renovation or something like this. Also not a cons , but be aware this lodging is located in very busy (read 'noisy') street, so get ready to enjoy night life vibes in your room as much as people outside.
ca1 night trip with friends
Very good 8.0
Very nice rooms, great staff. Had some issues with the toilet in the room I was assigned but they quickly moved me to another one, no complaints.
GerardoGala, us1 night trip
Very good 8.0
Good place
Good location, although a little noisy (but that didn't really bother us). The hotel seems to have been recently renovated, and does have a certain style. Overall, all good, I would stay there again. Only matter to point out: breakfast is practically fruit and self service cereals from a box.
Mario, us1 night trip with friends
Exceptional 10.0
This hotel is a gem for the budget traveler. It is centrally located, clean and comfortable, a/c, and wi-fi. The only concern is the loud music playing from local bars.
Sonya, us5 night trip
Poor 2.0
Noisy as a nightclub.
Really disappointing! Stinky rooms! No running water for a few hours in the morning! Breakfast was a joke; a couple of toasted breads, a spoon of jam, a little melons and a cup of coffee. Bedsheets were stained and a lot of hair on the bed and room! A lot of noise during night untill morning because of partying in the clubs of next street. Hotel provids ear plugs to get rid of noise and sleep. Washroom was stinky and dirty.
Pourya, ca2 night romance trip
Exceptional 10.0
Lovely little hostel
Great location really central to a very nice restaurant bar area with lots of options, also within walking distance of local amenities eg: ADO station, convenience stores, banks, etc
David, gb1 night trip
Good 6.0
Basic, clean room. Comfy, firm bed. Friendly greeting and easy to find. Free water bottles and basic breakfast included. If I had realized that the room was literally next door to (as in shared a wall with) a live music venue, I might have made a different choice. But I turned the fan on and I'm used to sleeping through a lot of noise, so it was fine...I just needed a place to sleep. Noting it here so others can make an informed decision. It was in a primo location near bars and restaurants, so if nightlife access is your thing, you got it.
us1 night trip

LABNA' Suites Tulum