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All properties in Genting Highlands, Pahang, Malaysia
1 room, 2 adults

Grand Ion Delemen Hotel

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Playground on site
  • Dry cleaning/laundry service
  • Elevator
Jalan Ion Delemen 1, Genting Highlands, 69000, Malaysia

Luxury hotel with 3 restaurants, near Skytropolis Indoor Theme Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Playground on site
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • It was not a five star hotel at all sorry to say this.Jan 16, 2019
  • The hotel is away from the main genting. Further, it is very badly maintained. When we…Nov 8, 2018

Grand Ion Delemen Hotel

from Rs3,814
  • Deluxe Twin Room
  • Suite, 1 Bedroom
  • Suite, 2 Bedrooms
  • Suite, 3 Bedrooms
  • Deluxe King Room

What’s around Grand Ion Delemen Hotel

Landmarks

  • SkyAvenue - 3 mi / 4.9 km
  • Skytropolis Indoor Theme Park - 3 mi / 4.9 km
  • Arena of Stars - 3.1 mi / 5 km
  • Chin Swee Cave Temple - 3.7 mi / 6 km
  • Genting Highlands Premium Outlets - 6.7 mi / 10.7 km
  • Genting Strawberry Leisure Farm - 7.8 mi / 12.5 km
  • Genting Skyway - 8.8 mi / 14.1 km
  • Happy Bee Farm & Insect World - 9 mi / 14.6 km

Getting around

  • Kuala Lumpur International Airport (KUL) - 103 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 75 min drive
  • Batang Kali Station - 45 min drive
  • Rasa Station - 49 min drive
  • Kuala Lumpur Gombak Station - 52 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 611 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle from 7:00 AM to 10:30 PM*

Parking

  • Free covered onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • To-go breakfast daily (surcharge)
  • 3 restaurants
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Hiking/biking trails on site
  • Playground on site
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (feet) - 4896
  • Conference space size (meters) - 455
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
Facilities
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hugo's In The Sky - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.

Kembali Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fairy Tales - This café serves dinner and light fare. Reservations are required. Open daily.

Dinetopia - Onsite fine-dining restaurant. Open daily.

Grand Ion Delemen Hotel’s small print

Also known as

  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Genting Highlands
  • Grand Ion Delemen
  • Ion lemen Genting Highlands
  • Grand Ion Delemen Hotel Hotel
  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Hotel Hotel Genting Highlands

Policies

Late check-out may be available on request (surcharge).

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 8:00 AM to 11:00 AM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Deposit: MYR 100.00 per night

Optional extras

To-go breakfast is offered for an extra charge of MYR 30 for adults and MYR 15 for children (approximately)

Airport shuttle service is offered for an extra charge of MYR 280 per vehicle (one-way, Maximum occupancy 3)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Ion Delemen Hotel

  • Does Grand Ion Delemen Hotel offer free cancellation for a full refund?
    Yes, Grand Ion Delemen Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Ion Delemen Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Ion Delemen Hotel?
    Yes, there's free self parking.
  • Is there a pool at Grand Ion Delemen Hotel?
    Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 11:00 AM.
  • Are pets allowed at Grand Ion Delemen Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Ion Delemen Hotel?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Grand Ion Delemen Hotel?
    Yes, there are 3 onsite restaurants, featuring international cuisine. The dining venue will be unavailable from March 1 2021 to June 1 2021 (dates subject to change). Nearby restaurants include Munakata Ramen (3.1 mi), Good Friends (3.3 mi), and Ming Ren (3.3 mi).
  • Is airport shuttle service offered by Grand Ion Delemen Hotel?
    Yes, an airport shuttle is available from 7:00 AM to 10:30 PM on request. The charge is MYR 280 per vehicle one-way.
  • What is there to do at Grand Ion Delemen Hotel and nearby?
    Have fun with onsite activities like rock climbing, ziplining, and hiking. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and an arcade.

Recent reviews

Good 7.6 From 309 reviews

Good 6.0
Unsatisfactory room condition due to poor maintenance management.Air conditioning was not in good working condition,bathroom drain outlet was clogged, wash basin drain pipe choked.
Ah Seng, us3 night family trip
Very good 8.0
NOT A HAPPY BREAKIE BUFFET
Everything was good except for the breakfast session, during the MCO - guests were allowed to eat for 30 MINUTES ONLY. Just a simple buffet menus were available.
my1 night trip with friends
Fair 4.0
This hotel is a remote road near the Resorts World Genting, mind you there's NO shuttle service as per advertised. You will have a hard time getting back and forth depending on the time and availability of drivers. Genting is a very secluded area. About the hotel, from outside it looks very good. But once you get to the room you will be more than disappointed, here's the few things that really let me down and regret choosing this hotel over anything else, I feel robbed for what I paid. -The view from the room was enclosed behind two protruding walls so basically I have a VERY narrow view, also facing a construction site that won't be finished at least until 2021. -TERRIBLE NOISE from the construction site, be mindful there's a LOT of construction going on around the hotel so there will be dust, smell and noise. -The room is quite dirty, the floor was all smudgy and dusty. I bumped into the bed and moved it a little bit, VERY DIRTY. So they just pretty quickly clean the floor but don't even bother cleaning the corners or edges around the furniture (including on the edge of the bed and bedside tables). -Hot water will last you for about 7-10min then it will only be warm water which is not nice in a cold weather like in Genting. For a place like this, I wouldn't pay more than 120-150 ringgit a night, definitely not worth it.
Glen, us1 night trip with friends
Fair 4.0
Poor
The hotel was totally overpriced for what it was. Our 'suite' was very dirty and shabby. It was more like a hospital than a hotel. White and bare walls. There is a building site outside which was very noisy. The facilities were not all open and the price is not reflected in this.
gb2 night family trip
Fair 4.0
Need to improve so much.
Remote controllers of two TV set didn’t work. The rooms smell fungus. The sofa has stained with fungus. Check in process was terribly slow. Breakfast was cheap quality and less choices. The room key cards didn’t work on second day.
my2 night trip
Good 6.0
Staff very well trained and very dedicated to guests' wellbeing. However, I paid 5 stars and got 3 stars. Unfortunately they use the COVID SOP/Measures excuse to serve a horrible in-room dinner and a worse breakfast. No problem with in-room rule, but the quality is terrible. Even street food is much better. Sure, for the price paid, they can serve a high level meal in-room.
Luciana, my2 night family trip
Very good 8.0
Kembali Restaurant Grand Ion Delemen
We found 1 food item at buffet breakfast to be stale and gone bad. We also noticed the supervisor at the Kembali restaurant collecting a plate left behind by a guest on the food counter and putting it back with the clean plates.
my2 night trip
Poor 2.0
Check out out after one night... hated it
Hated our stay here. Originally booked 3 nights but checked out after the first night. Check-in couldnt find our reservation but were super nice and all sorted after 10 mins. Got to our room which you needed to take two elevators to get to. Room OK nothing special but OK.that night when trying to sleep construction work with repeat banging called reception who very kindly gave us another room. This room was same as other but in different location of hotel so quieter thank goodness . Ordered room service and found out we couldn't put bill to room so had to pay cash. When room service arrived it came in a brown paper bag in plastic containers not the 5 star we were hoping for. And presentation horrible the lettuce looked like someone had got it out of the garbage bin which we binned ourselves. OK meal wouldnt eat again thou. Setteled to sleep and above the bed is a fire alarm thing which every 6 seconds flashes a green light which is like lightning lightening up the room and no way to stop it drove me and partner Insane .the air-con made so much noise it sounded like it was a ice machine dropping ice blocks constantly.the light from air-con numbers lit up the room also it was horrible and the mirror cupboard has a light in it that turns off when door closes our door didn't close so had to shove thong in it to keep shut and stop light. On check out told staff we checking out early and told our complaints none of them seemed interested or apologetic is seemed normal practice
Tammy, au3 night trip
Very good 8.0
Quite disappointed with the indoor theme as most rides are not opened.
Mandy, us2 night family trip
Poor 2.0
Cheated by 5 Star Hotel
I have paid $1,200+ for a 5 Star hotel Suite but was given a $500+ apartment! The apartment was smelly and the cleaner covers the air with air freshener. Extremely disappointed and got cheated. Will be contacting CASE to resolve the cheating hotel rate.
Jenny, sg2 night family trip

Grand Ion Delemen Hotel