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Grand Ion Delemen Hotel

Photo gallery for Grand Ion Delemen Hotel

Aerial view
Indoor pool
Indoor pool
Indoor pool
Deluxe Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Overview of Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

5.0 star property
Luxury hotel with indoor pool, near First World Plaza

7.4/10 Good

467 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
Map
Jalan Ion Delemen 1, Genting Highlands, 69000

Guests rated this location 7.4/10 - Good

Main amenities
  • 10 meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Breakfast available
  • Business center
  • Children's pool
  • Coffee shop/cafe
  • Daily housekeeping
  • Fitness center
  • Indoor pool
  • Restaurant
  • Room service
For families
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Garden
  • Playground on site
  • Television

Room options

About this area

What's nearby

  • Genting SkyWorlds Theme Park - 10 min drive
  • Genting Highlands Premium Outlets - 18 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 75 min drive
  • Kuala Lumpur International Airport (KUL) - 103 min drive
  • Batang Kali Station - 45 min drive
  • Rasa Station - 49 min drive
  • Kuala Lumpur Gombak Station - 52 min drive

Restaurants

  • 1 Meter Teh - 10 min drive
  • Starbucks - 10 min drive
  • C Chuan Village - 10 min drive
  • Starbucks - 11 min drive
  • First World Tower 2 8th Floor Cafe - 11 min drive
Map

About this property

Grand Ion Delemen Hotel

When you stay at Grand Ion Delemen Hotel, you'll be within a 10-minute drive of Genting SkyWorlds Theme Park. After having fun at the indoor pool, you can grab a bite to eat at the coffee shop/cafe. Other highlights at this luxurious hotel include a fitness center, a children's pool, and a garden. Fellow travelers say good things about the convenient parking and helpful staff.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 611 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Coffee shop
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Grocery/convenience store
  • Playground

What to do

  • Hiking/biking trails
  • Rock climbing
  • Ziplining

Working away

  • 10 meeting rooms
  • Business center
  • Conference space (4896 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Facilities

  • An indoor pool
  • Arcade/game room
  • Fitness center
  • Garden
  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided
  • Blackout drapes/curtains

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe

Special features

Dining

Kembali Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.
Fairy Tales - This café serves dinner and light fare. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • To-go breakfast is offered for an extra charge of approximately MYR 60 for adults and MYR 30 for children
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 11:00 AM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p><p>This property reserves the right to pre-authorize the guest's credit card prior to arrival. </p>

Also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Does Grand Ion Delemen Hotel offer free cancellation for a full refund?
Yes, Grand Ion Delemen Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Ion Delemen Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Grand Ion Delemen Hotel?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 11:00 AM.
Are pets allowed at Grand Ion Delemen Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Ion Delemen Hotel?
Sorry, there's no onsite parking at Grand Ion Delemen Hotel.
What are the check-in and check-out times at Grand Ion Delemen Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Grand Ion Delemen Hotel and nearby?
Have fun with onsite activities like rock climbing, ziplining, and hiking. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and an arcade. Grand Ion Delemen Hotel also has a garden.
Are there restaurants at or near Grand Ion Delemen Hotel?
Yes, there's an onsite restaurant that offers local and international cuisine.

Reviews

7.4

Good

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.5/10

Eco-friendliness

Reviews

4/10 Fair

Hotel condition
The room look old as per before covid. Heater was bad.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bad careless room makeup staff
My room should be Deluxe Double Room but they gave me different room but it was still ok. Only the room makeup staff very careless never top up the shampoo & bath soap even the first day of check in, never top up the the 2 daily free drinks too . so I have to call the reception at md night to send shampoo cause I was going take bath , lady send the bottle of shampoo. Cleaning staff never cleaned my tables even the coffee drooping were still there & the food drooping were still on the room service person dont clean the room even did not top up face towels too. Hotel is nice but staff careless. but no shuttle to first world theme park , its only from 2 pm to 7 pm its very inconvenient even guests are paying for it they should provide service from morning till mid night.MY ROOM NUMBER WAS 21610. this kind of staff give bad name to the Hotel.
Amer, 3-night trip
Verified Hotels.com guest review

6/10 Good

Room quality
2Room has only one toilet. No privacy. All music can be clearly heard. It wasnt nice as rooms are not sound proof. Door make too much cracking sound.
Shaik Khaja, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

NAVEEN, 2-night family trip
Verified Hotels.com guest review

6/10 Good

we are staying The Yanné, Onsen Hotel 9th floor, building corridor very dusty and room full with dust smell, it make us and kid uncomfortable
TECK MIN, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Qiang, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not good.
room is very poor. the window can not be closed in the toilet. renovation very old.
Qiang, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Cleanliness and transportation of hotel has degraded from previous visit in Dec 2019, just before Covid. Front desk staffs are not well informed of their own amenities as I requested for a massage which they do have at tower 4 as well as an onsen which I would love to try. Only plus side is Concierge at lobby hotel was very friendly and helpful helping us with booking of transport out shopping and moving around from place to place. Hotel used to provide free transportation to first world but not anymore and is chargeable at M$6 each trip which requires advance booking.Hotel cleanliness needs to upgrade as bath robes are damp and toiletries are limited and toilet emits a foul smell n has mould stains on wall. Room curtains are a little mouldy and wasn’t installed properly and have to request hotel services to install them back up properly as the curtains were dropping off the ceiling. Wifi in hotel n room also very lagging. House keeping was called in to clean the room up as hair n dust were in every corner of room but cleaning done was only a touch up service to make up the room with no proper cleaning of bathroom. Room microwave isn’t working and room telephone keeps ringing every half hourly for a sec which was damn annoying Overall stay is a big disappointment if not for the friendly concierge. Expected better hotel services like cleanliness as we booked the largest family suite which cost $1300 for a 3 day 2 night stay.
Verified Expedia guest review

4/10 Fair

Unpleasant stay
Chong, 1-night family trip
Verified Expedia guest review

2/10 Poor

The photos advertised on Expedia need to be updated. The hotel needs a major renovation. This is wrong advertising as the photos shown on the website are nothing compared to what the hotel really look like, old, outdated, poor amenities, breakfast was below standard, no sanitary precaution, so crowded and not cleaned.
Nalinee, 1-night romance trip
Verified Expedia guest review