16 September 2019
Hotels.com "remove" this listing. Keep Hern Lhin
So...before booking this on hotels.com I did a search for "Chiang Mai Unique Mud Houses" on google maps and was directed to a location that has nothing to do with the hotel/resort (though a photo shows the actual resort). To get there I tried the "Grab" taxi service but it did not recognise Chiang Mai Mud houses, so I called the number included in my reservation to be told by the agent there (in reasonable English) that he had no record of my reservation and he does not deal with hotels.com anyway ???. And the name of the hotel is Hern Lhin. Wait what? This hotel basically has two listings in hotels.com - "Hern Lhin Natural Resort" & this one "Chiang Mai Unique Mud Houses". No problem... let's sort this out with hotels.com at https://service.hotels.com/ only to find I am being led around in circles trying to find a phone number to talk to someone. Why is there no direct contact listed there to fix issues like this? I eventually found a number via google (custhelp.com). The communication between hotels.com and this place are seriously messed up, even after talking with hotels.com 3 times, getting assurance all was booked and paid for, when I arrived at the hotel they still had no record of my booking. The hotel was only okay, staff tried their best. The room was cleanish, WiFi was great. However the restaurant was overrun by mosquitos. Unique Mud houses should be removed from hotels.com for clarity.
Howard, 2-night romance trip
Verified Hotels.com guest review