I communicated regularly with the hotel staff beginning several weeks before my arrival. They responded quickly and I sent my arrival information as I reserved a car to pick me up. No car showed up! After arriving to the hotel, the did not have my reservation and walked me to a “sister” property which was the worse hotel I had ever scene. I refused and walked back with my luggage to the Pink.
Strangely, they had my reservation in there system, even though I showed them the printed copy before. They said they released the room because they did not know my fight was delayed, even though I sent regular updates via the secured message system. I was scheduled to arrive at 9:30 pm on a Saturday, but instead arrived at 10:00 am on a Sunday.
They then walked me directly across the street, 15-ft wide, to another hotel. It was better, but still very poor. I accepted it because I was exhausted and my stay would be brief.