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All properties in Almaty, Almaty Province, Kazakhstan

Mercure Almaty City Center

4-star hotel in Almaty with 2 restaurants and bar/lounge

  • Free WiFi and free parking
From
Rs5,090

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1 / 35Guest Room
9.4.Exceptional.
  • I keep coming back, and the place keeps delivering each time - that is worth mentioning -…

    Oct 13, 2020

  • Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped…

    Oct 4, 2020

See all 55 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
  • Free WiFi
  • Free parking
  • Airport transfer
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 117 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Spa tub
  • Fitness center

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

What’s around

  • MEGA Park - 11 min walk
  • Zenkov Cathedral - 15 min walk
  • Almaty Cathedral - 20 min walk
  • 28 Panfilov Heroes Memorial Park - 23 min walk
  • Almaty Opera House - 23 min walk
  • Nedelka Park - 24 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room, 1 Double Bed
  • Standard Room, 2 Twin Beds

Location

  • MEGA Park - 11 min walk
  • Zenkov Cathedral - 15 min walk
  • Almaty Cathedral - 20 min walk

What’s around

Landmarks

  • MEGA Park - 11 min walk
  • Zenkov Cathedral - 15 min walk
  • Almaty Cathedral - 20 min walk
  • 28 Panfilov Heroes Memorial Park - 23 min walk
  • Almaty Opera House - 23 min walk
  • Nedelka Park - 24 min walk
  • Central Park of Culture and Leisure - 33 min walk
  • St Nicholas Cathedral - 34 min walk
  • Republic Square - 36 min walk
  • Aqua Park - 39 min walk
  • National Museum of Kazakhstan - 2.3 mi / 3.7 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 27 min drive
  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 117 rooms

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast on weekdays (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities
  • Spa services on site
  • Spa tub
  • Sauna

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • Elevator
  • Designated smoking areas (fines apply)
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French
  • Russian

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub only
  • Bidet

Be entertained

  • 42-inch LED TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Gourdet - This restaurant specializes in international cuisine and serves lunch and dinner.

Barkhan - Onsite lobby lounge. Open 24 hours. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Mercure Almaty City Center Hotel
  • Mercure Almaty City Center
  • Mercure Almaty City Center Hotel
  • Mercure Almaty City Center Almaty
  • Mercure Almaty City Center Hotel Almaty

Optional extras

Buffet breakfast is offered for an extra charge of KZT 5600 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one-way)

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Almaty City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include City (4-min walk), Rodem (4-min walk), and China Town (4-min walk).
  • Yes, an airport shuttle is available. The charge is KZT 6000 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Casino Zodiak (22-min drive) is nearby.
  • Mercure Almaty City Center has a sauna and a Turkish bath.
9.4.Exceptional.
  • 8.0.Very good

    I like Mercure because their rooms and facilities are always modern and clean. This hotel in Almaty was no exception. Very satisfied with breakfast and their service was good in general. There are some dining options available within walking distance.

    Yoshie, 4 night business trip, Feb 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous experience. The check in staff was very courteous and friendly. Resolved all possible problems.

    ATUL, 2 night trip, Dec 6, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great property Great propertyGreat propertyGreat property Great propertyGreat property

    7 night family trip, Nov 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    GOOD

    Farouk k, 1 night romance trip, Oct 10, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Great hotel mostly except issues at check out

    My usual stay when at Almaty but the hotel this time made a mistake on the invoicing when I had already checked out and when I asked to separate various charges, was told I have already checked out so they cannot reverse/provide as requested. It wasn't even my fault the error was done at the check out area yet they will not oblige my request, truly disappointing as after 3 emails no one has bothered to respond.

    3 night business trip, Oct 9, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Had 6 nights at the hotel. Modern, clean and great service. Excellent

    1 night trip, Sep 4, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Really well located. Brand new and great service. Good breakfast. Nice spa. Good rooms

    3 night romance trip, Aug 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel, beautiful room and excellent restaurant.

    2 night trip, May 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The best Hotel in Almaty..Best service, best personal , they are too kindly..

    3 night business trip, Mar 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Brand new hotel with excellent facilities/service

    Hotel is brand new, Net was good, walking distance (15 mins) to huge mall, service was top notch...a minor downside was lack of Eng channels but its ok

    1 night business trip, Feb 2, 2019

    Verified Hotels.com guest review

See all 55 reviews