Casa Lucy

Photo gallery for Casa Lucy

Primary image
32-inch flat-screen TV with cable channels
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets

Overview of Casa Lucy

Casa Lucy

2.5 star property
Puerto Natales B&B by sea

9.4/10 Exceptional

29 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
Miraflores 969, Natales, Magallanes y la Antartica chilena, 6160000
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
Feel at home
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • Cable TV service
  • Free self parking
  • Free toiletries
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 23 min drive

About this property

Casa Lucy

Casa Lucy is a great choice for a stay in Puerto Natales. Free perks include WiFi and self parking. The WiFi and nice bathrooms get good marks from fellow travelers.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance


  • Check-in time from 1 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6 AM - midnight
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free offsite parking within 3 ft
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:00 AM–9:30 AM

Traveling with children

  • Children stay free


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage


  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Continental breakfast is offered for an extra charge of USD 20 for adults and USD 15 for children (approximately)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Lucy B&B Natales
Casa Lucy B&B
Casa Lucy Natales
Casa Lucy Puerto Natales
Casa Lucy Natales
Casa Lucy Bed & breakfast
Casa Lucy Bed & breakfast Natales

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Very clean and quiet bed and breakfast with nice rooms, each with private bathroom. Hostess is very accommodating, we were able to store luggage there for free while we went into Torres Del Paine. Spanish speaking only but easy to communicate with entry level Spanish skills. Breakfast was filling. Highly recommend.
Eva, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The person who ran the hotel was extremely nice and accommodating!
Lucy, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Lucy made us feel right at home, and the breakfast was fantastic!
Colin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

dealing directly with the owner who was so friendly
4-night trip
Verified Expedia guest review

8/10 Very good

Lovely host - home away from home
Lucy is a lovely host, it's a charming place to stay and we felt very welcome with lots of help from Lucy.
MARK, 2-night trip
Verified guest review

10/10 Exceptional

Very clean and organized. Small family business run with attention to detail. Simple facilities, cuter than photos. Great location. Walking distance from bus terminal and town center. No English but they do their best to communicate.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful stay!!!
Wonderful stay. Large rooms and comfy beds. Great location - close to the bus station and a short walk to town. Lucy and her team are very welcoming and breakfast is delicious. She is also very kind and will hold your bags if you go to the national park. 100% would recommend you stay here. All around a great experience.
Kim, 1-night trip
Verified guest review

10/10 Exceptional

Really good location about halfway between the bus station and the town centre. The host was helpful and friendly. We stored our bags while we went trekking and they were waiting for us in the room when we checked backed in. On our second stay we checked in late and left early the next morning. The host was there to meet us at night and had breakfast ready for when we left the next morning.
1-night trip
Verified Wotif guest review

8/10 Very good

nice and helpful owner (Lucy). walkable to the center. however not much facilitiy in the room
4-night romance trip
Verified Expedia guest review

8/10 Very good

A little difficult to find is the only criticism. Otherwise it was clean, very friendly, with an excellent bed and a sperb breakfast
1-night trip
Verified Expedia guest review