Krystal Urban Monterrey San Jerónimo

Photo gallery for Krystal Urban Monterrey San Jerónimo

Primary image
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Krystal Urban Monterrey San Jerónimo

VIP Access

Krystal Urban Monterrey San Jerónimo

3.5 star property
3.5-star hotel with indoor pool, near Spainish Consulate

8.4/10 Very good

404 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Blvd. Antonio L. Rodríguez 1880, Monterrey, NL, 64650
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • 2 meeting rooms
  • Area shuttle
  • Terrace
  • 24-hour front desk
For families
  • Free cribs/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Galerias Monterrey - 35 min walk
  • Spainish Consulate - 2 min drive
  • Plaza San Pedro Mall - 5 min drive
  • UANL School of Medicine - 6 min drive
  • Metropolitan Center - 8 min drive
  • Auditorium Pabellón M - 14 min drive
  • U.S. Consulate General - 12 min drive
  • Fashion Drive - 13 min drive
  • Barrio Antiguo - 16 min drive
  • Macroplaza - 16 min drive
  • Metropolitan Cathedral of Our Lady of Monterrey - 9 min drive

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 41 min drive
  • Area shuttle (surcharge)

About this property

Krystal Urban Monterrey San Jerónimo

Krystal Urban Monterrey San Jerónimo puts you 1.8 mi (2.9 km) from Galerias Monterrey and 4.9 mi (8 km) from U.S. Consulate General. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the indoor pool, you can unwind with a drink at the bar/lounge. Other features include a fitness center and a terrace. Fellow travelers like the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 5 floors


  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free covered onsite self parking
  • Onsite parking includes off-street options


  • Area shuttle within 5 kilometers*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Working away

  • 24-hour business center
  • 2 meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Picnic area
  • Terrace
  • Fitness center
  • An indoor pool


  • Elevator
  • In-room accessibility

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features


Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 275 for adults and MXN 135 for children (approximately)
  • Area shuttle service is offered for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to September 30:
  • Swimming pool

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).


Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Krystal Urban Monterrey Hotel
Krystal Urban Hotel
Krystal Urban
Krystal Urban Monterrey
Krystal Urban Monterrey San Jerónimo Hotel
Krystal Urban Monterrey San Jerónimo Monterrey
Krystal Urban Monterrey San Jerónimo Hotel Monterrey

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Yadira, 1-night family trip
Verified guest review

4/10 Fair

Too noice and only one elevator was working, it took us 30 minutes to get one elevator
Ventura, 2-night trip with friends
Verified guest review

10/10 Exceptional

Too much time to check in
SERGIO SAHAGUN, 1-night business trip
Verified Expedia guest review

8/10 Very good

Arturo, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I like all
Pilar, 3-night family trip
Verified Expedia guest review

8/10 Very good

There was noise
Barry, 2-night romance trip
Verified Expedia guest review

2/10 Poor

The AC was not working, I could not sleep like that
Walter, 3-night romance trip
Verified Expedia guest review

6/10 Good

Jose, 5-night trip
Verified guest review

4/10 Fair

The coffee pot was not working and some lights were not working either. Didn't enjoy our stay.
Leticia, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente hotel
Muy cómodo, tuvimos un par de inconvenientes con el clima pero el servicio muy bueno
Jesús Bernardo, 1-night trip
Verified guest review