22 March 2023
La Siesta Hotel Beirut - Avoid at all costs!
Horrible experience. Rooms were not ready and dirty. Zero amenities and especially not family friendly. They give you a kettle but no tea or coffee despite their promises to deliver some. You get served tea in the Restuarant in paper cups. We arrived at 9pm way past the regular check-in time and were shocked to find the rooms not ready. We even found a mop and other cleaning materials in the room. When we complained, we were told that we should have told them we are coming!!! They already confirmed the booking, took the money and sent us emails. Wondering how they managed to get an 8/10 rating, which made us book here. This is one to avoid at all costs. I wonder why Hotels.com did not inform their property manager as we put in a review immediately. Not one person came to speak to us.
Shabbir, 2-night business trip
Verified Hotels.com guest review