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All properties in Albany, New York, United States of America

Tru By Hilton Albany Crossgates Mall

Adventure Albany hotel with indoor pool, connected to a shopping center

  • Free breakfast, free WiFi, and free parking
From
Rs7,148

Image gallery

  • Tru By Hilton Albany Crossgates Mall
  • Tru By Hilton Albany Crossgates Mall
  • Pool
  • Room, 1 King Bed - Bathroom
  • Tru By Hilton Albany Crossgates Mall
Tru By Hilton Albany Crossgates Mall. Image 1 of 39.
1 / 39Tru By Hilton Albany Crossgates Mall
1651 Western Avenue, Albany, 12203, NY, United States of America
8.4.Very good.
  • Very nice and clean environment… my daughter and I came for one night so we did not get…

    Jul 29, 2021

  • The hotel met my standards in lodging. The staff, particularly Front Desk…

    Jul 17, 2021

See all 482 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton), SafeStay (AHLA - USA), and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Convenient
Dining options
Easy parking
Safe

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Free WiFi
    • Free parking
    • Pool
    • Bathtub
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 96 smoke-free guestrooms
    • Weekly housekeeping
    • Indoor pool
    • Fitness center
    • 24-hour business center
    • 24-hour front desk

    For families

    • Free cribs/infant beds
    • Microwave
    • Private bathroom
    • Premium TV channels
    • Laundry facilities
    • Iron/ironing board

    What’s around

    • Crossgates Mall - 16 min walk
    • SEFCU Arena - 33 min walk
    • Albany NanoTech Complex - 34 min walk
    • University at Albany - 35 min walk
    • Albany Pine Bush Preserve - 3 mi / 4.9 km
    • Northway Mall - 3.2 mi / 5.2 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Room, 1 King Bed
    • Room, 2 Queen Beds
    • Room, 1 King Bed, Accessible, Bathtub
    • Room, 1 King Bed, Accessible, Bathtub (Hearing)
    • Room, 1 King Bed, Accessible (Hearing)
    • Room, 2 Queen Beds, Accessible (Roll-In Shower)
    • Room, 2 Queen Beds, Accessible (Hearing)

    What’s around

    Landmarks

    • Crossgates Mall - 16 min walk
    • SEFCU Arena - 33 min walk
    • Albany NanoTech Complex - 34 min walk
    • University at Albany - 35 min walk
    • Albany Pine Bush Preserve - 3 mi / 4.9 km
    • Northway Mall - 3.2 mi / 5.2 km
    • Colonie Center Mall - 3.3 mi / 5.3 km
    • Westland Hills Park - 4 mi / 6.4 km
    • St. Peter's Hospital - 4.1 mi / 6.6 km
    • Washington Avenue Armory Sports and Convention Arena - 5.1 mi / 8.2 km
    • Westgate Plaza - 5.2 mi / 8.4 km

    Getting around

    • Albany Intl. Airport (ALB) - 9 min drive
    • Schenectady, NY (SCH-Schenectady County) - 25 min drive
    • Hudson, NY (HCC-Columbia County) - 41 min drive
    • Albany-Rensselaer Station - 14 min drive
    • Schenectady Station - 17 min drive
    map
    See on map
    1651 Western Avenue, Albany, 12203, NY, United States of America

    At a glance

    Hotel size

    • This hotel has 96 rooms
    • This hotel is arranged over 5 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free breakfast daily
    • Snack bar/deli
    • Barbecue grills
    • Microwave in a common area

    Things to do

    • Indoor pool
    • Fitness facilities
    • Bicycle rentals nearby
    • Hiking/biking trails nearby
    • Mountain biking nearby
    • Cross-country skiing nearby
    • Downhill skiing nearby
    • Snowboarding nearby

    Working away

    • 24-hour business center
    • Meeting rooms
    • Computer station

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage

    Facilities

    • Year Built - 2018
    • Elevator
    • Safe-deposit box at front desk
    • Fireplace in lobby
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Braille signage
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • English

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Premium bedding

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Hair dryer

    Be entertained

    • 55-inch Smart TV
    • Premium TV channels

    Stay connected

    • Free WiFi
    • Free local calls

    Food and drink

    • Microwave

    More

    • Weekly housekeeping provided

    Fees & policies

    PetsPay at property

    • Service animals exempt from fees

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 7:00 AM to 11:00 PM
    • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
    • Guests under 18 years old are not allowed in the swimming pool or fitness facility

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast.

    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

    This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

    Policies

    Onsite parties or group events are strictly prohibited.

    Guests can rest easy knowing there's a smoke detector on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

    This property reserves the right to pre-authorize the guest's credit card prior to arrival.

    Also known as

    • Tru Hilton Albany Crossgates Mall Hotel
    • Tru Hilton Crossgates Mall Hotel
    • Tru Hilton Albany Crossgates Mall
    • Tru Hilton Crossgates Mall
    • Tru By Hilton Albany Crossgates Mall Hotel
    • Tru By Hilton Albany Crossgates Mall Albany
    • Tru By Hilton Albany Crossgates Mall Hotel Albany

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
    • Yes. Nearby restaurants include Hana Japanese Steak House (5-min walk), Capital City Diner (7-min walk), and Café Calabria (9-min walk).
    • No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.
    • During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.
    8.4.Very good.
    • 6.0.Good

      very noisy from above

      Anna, 1 night family trip, Jul 17, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Loud noises

      Room was clean but the walls and ceiling were paper thin. For two nights in a row guests above us were jumping or something if the sort and the noise kept us up for hours. We called the front desk and nothing was done about it. For this reason we will not stay here again

      Amanda, 2 night trip with friends, Jul 16, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Gave me key to room and someone e was in the room. Then they said they were completely full. Waited until a gentleman helped us get a room

      Lynne, 1 night family trip, Jul 16, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Good stay!

      Wish I could have used the pool table but two guys were using it all night long. Was nice and when I asked for extra blankets they were so soft and warm I loved it.

      Megan, 1 night family trip, Jul 5, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Nice

      Very good

      Azhar, 1 night trip, Jul 3, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Friendly staff, clean, near all services for entertaining

      1 night romance trip, Jun 19, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Close to the mall, good breakfast, nice lobby, pleasant staff

      5 night romance trip, Jun 16, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Absolutely amazing staycation!!!

      1 night romance trip, Jun 15, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      We had everything we needed, amenities were great, very clean and comfortable rooms, walked to dinner and comedy show, enjoyed the pool, lounge areas and breakfast too, room had fridge, microwave and coffee too! They even had salt packets in the room!!

      1 night romance trip, Jun 12, 2021

      Verified Orbitz guest review

    • 10.0.Exceptional

      Travel

      The hotel was very clean and the breakfast was good

      Pamela, 1 night trip, Jun 11, 2021

      Verified Hotels.com guest review

    See all 482 reviews