2/10 Poor
22 August 2023
BAIT AND SWITCH!!!
Was charged full price for a hotel that is on 20% accessible and 20 % open... they are undergoing remodeling so you would think it would be known before you finally book a room for $450 for one night!!?!? Was told they hotel took cash throughout the hotel and was not true, said i got upgraded to a mountain view for the bait and switch, barley see the mountain and not what i came for... i did get a free cabana but thats because i told them i would just take my money back because i live inly a hour away but i met and talked to numerous people or couples, most who came from out of state and were extremely upset with the same issues! BAIT AND SWITCH!! Either take down all the beautiful pictures of how the resort USED to look or put up the NEW ones of how crappy and uninviting the so called "RESORT " looks now! When people are spending 400- 500$ a night taht evening!! And the Indoor pool is also closed! Hers a tip!! If your a family and going foor the pool experience, stay down the road at the MANY other hotels for only $150 a night and just sneak into their pool since the is no security and the door to use you room key to get in doesn't work lol! So you can literally walk in and hang out all day for free,besides parking fee!
Christopher
Christopher, 1-night family trip
Verified Hotels.com guest review