Ocean El Faro Resort - All Inclusive

Property class: 5 and above

Choose dates to view prices

Putting you within a 15-minute drive of Sirenis Aquagames Water Park, Ocean El Faro Resort - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and volleyball. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy and manicures and pedicures. El Mercado, one of 11 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 3 swim-up bars, a nightclub and a lazy river. Fellow travellers love the helpful staff and beach location.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free breakfast
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 13 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 2 outdoor pools and lazy river
  • Free water park
  • Nightclub
  • Free children's club
  • 24-hour fitness center
  • Free beach cabanas
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
The current price is ₹36,640
₹36,640 total
includes taxes & fees
11 Oct - 12 Oct

Why we love this property

Beach paradise awaits
Sandy shores and free cabanas beckon at this all-inclusive beachfront retreat. Beach volleyball and a beach bar complete the private paradise experience.
Work meets paradise
Tackle business in the conference space and meeting rooms, then retreat to the private beach. Unwind with spa treatments and sip drinks at swim-up bars.
Food paradise
A world of flavors awaits at 10 restaurants and 13 bars. Savor international and French cuisine, with vegan, vegetarian, and locally-sourced options.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite Nature View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Junior Suite Nature View

8.4 out of 10
Very good
(333 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

A hotel room with a four-poster bed, a sofa, a wooden table, and a view of the ocean.

Junior Suite Ocean View

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Swim Up

A hotel room with a sofa, a chair, a dining table, a bed, and a small table with a bottle and glasses.

Privilege Junior Suite Swim Up

8.6 out of 10
Excellent
(40 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Rooftop With Jacuzzi

A hotel room with a bed, a chair, a desk, a television, and a staircase.

Junior Suite Rooftop With Jacuzzi

7.4 out of 10
Good
(39 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Nature View

A hotel room with a sofa, a chair, a dining table, a bed, and a small table with a bottle and glasses.

Privilege Junior Suite Nature View

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Privilege Junior Suite Pool View

9.0 out of 10
Wonderful
(7 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Rooftop With Jacuzzi

A rooftop pool area with a hot tub, lounge chairs, and a view of a resort complex.

Privilege Junior Suite Rooftop With Jacuzzi

9.6 out of 10
Exceptional
(7 reviews)
  • 136 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up

A pool area with lounge chairs and a view of a lighthouse.

Privilege Master Suite Swim Up

  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite Ocean Front

A spacious balcony with a view of the ocean, furnished with a chair, a small table, and a sofa.

Privilege Royal Master Suite Ocean Front

  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room

A hotel room with a large bed, a desk, a chair, a small table, and a view of greenery through a large window.

Room

9.2 out of 10
Wonderful
(18 reviews)
  • Garden view
  • 52 sq m
  • Sleeps 4

View all photos for Room

A hotel room with two beds, a desk, a TV, and a balcony with a view of palm trees.

Room

10.0 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 4

View all photos for Room

A hotel room with a four-poster bed, a desk with a flat-screen TV, a bench, and a view of the outdoor pool area.

Room

  • 52 sq m
  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Junior Suite Vista Piscina

A hotel room with two beds, a desk, a TV, and a balcony with a view of palm trees.

Junior Suite Vista Piscina

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Waterpark Side

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a large window with a view of greenery outside.

Junior Suite Waterpark Side

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Corner Waterpark Side

A modern hotel room with a balcony, a sofa, a dining table, and a chair.

Junior Suite Corner Waterpark Side

7.0 out of 10
Good
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Rooftop Ocean View

A hotel room with a four-poster bed, a sofa, a coffee table, a chair, a nightstand, and a view of the ocean.

Privilege Junior Suite Rooftop Ocean View

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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  • Pool
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  • Spa
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8.6 out of 10, Excellent, 1,319 reviews
The price is ₹38,470
₹38,470 total
includes taxes & fees
11 Oct - 12 Oct
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About the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • beach near Uvero Alto - 10 min walk - 0.8 km
  • Macao Beach - 14 min drive - 9.3 km
  • Sirenis Aquagames Water Park - 15 min drive - 6.5 km
  • Bavaro Beach - 43 min drive - 32.1 km
  • Punta Cana Beach - 50 min drive - 52.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪Lobby Bar - ‬11 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬7 min walk
  • ‪Coco Cafe - ‬8 min drive
  • ‪Pez Dama - ‬1 min walk

About this property

Ocean El Faro Resort - All Inclusive

  • Putting you within a 15-minute drive of Sirenis Aquagames Water Park, Ocean El Faro Resort - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and volleyball. There's plenty of fun with the 2 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, hydrotherapy and manicures and pedicures. El Mercado, one of 11 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 3 swim-up bars, a nightclub and a lazy river. Fellow travellers love the helpful staff and beach location.

At a glance

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–11:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Lazy river
  • Bowling alley
  • Playground
  • Babysitting (surcharge)
  • Splash pad

What to do

  • On a private beach
  • Beach volleyball
  • Archery
  • Bowling alley
  • Shopping
  • Pool table

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Conference space (6028 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 18 buildings/towers
  • Built in 2018
  • ATM/banking
  • Garden
  • Picnic area
  • 24-hour fitness center
  • 2 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Lazy river
  • Nightclub
  • Waterslide
  • Splash pad
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Some profits reinvested in community and sustainability
  • Local culture & ecosystem education
  • Comprehensive food waste policy
  • Waste recycling policy
  • Water dispenser
  • Banquet hall
  • Colonial architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Smooth flooring in room

Room amenities

Be entertained

  • 49-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Recycling
  • Restaurant dining guide

Special features

Dining

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Blue Moon - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Sakura - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Biosphere. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Some water is reused through a grey water recycling system.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).
Guests should have 18 years old or older to access nightclub

Also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

Does Ocean El Faro Resort - All Inclusive offer free cancellation for a full refund?

Yes, Ocean El Faro Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Ocean El Faro Resort - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Ocean El Faro Resort - All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Ocean El Faro Resort - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Ocean El Faro Resort - All Inclusive?

You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Ocean El Faro Resort - All Inclusive and nearby?

Have fun with onsite activities like archery and volleyball. Additional recreation onsite includes bowling. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Ocean El Faro Resort - All Inclusive also has 3 swim-up bars, a nightclub, and a private beach, as well as a lazy river, a 24-hour fitness center, and an arcade.

Are there restaurants at or near Ocean El Faro Resort - All Inclusive?

Yes, there are 11 onsite restaurants, featuring international cuisine.

Does Ocean El Faro Resort - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Ocean El Faro Resort - All Inclusive like?

Ocean El Faro Resort - All Inclusive is in Uvero Alto. Popular attractions include Macao Beach, which is 18 minutes away by car.

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Reviews

Ocean El Faro Resort - All Inclusive Reviews

8.4

Very good

8.8

Cleanliness

8.6

Amenities

8.4

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The food was delicious and varied, with many guests praising the quality and options available at the restaurants. (514 reviews)
  • The pool area was a highlight with many pools, a lazy river, and friendly pool bar staff providing excellent service. (295 reviews)
  • The all-inclusive package offered a wide variety of dining options, quality food, and numerous activities for a great value. (33 reviews)
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Popular mentions

Service staff
Room
Food
Restaurant
Beach
Buffets
Family friendly
Children
Booking
Entertainment

Reviews

Verified review

8/10 Very good

This hotel was very good. The service at the hotel were good. Although, the restaurants service was not excellent.
Verified review

10/10 Exceptional

Best resort experience!! Great staff and good food selection. I will definitely be back. Thank you guest services really helped with making sure my tip went smoothly. Great staff😊
Verified review

4/10 Fair

room good clear,staff not helpfull, pool good
Verified review

10/10 Exceptional

Excellent hotel with friendly staff, clean and comfortable rooms, and great on‑site restaurants with a delicious buffet. Highly recommended!
Verified review

8/10 Very good

Overall experience was great. Bluemoon is the best restaurant hands down.
Verified review

10/10 Exceptional

Staff was super helpful and courteous.
Verified review

8/10 Very good

Hotel was nice very clean the food was very good The only bad thing is that transportation take long time to pass around other that everything else is great
Verified review

10/10 Exceptional

This property was very clean, the rooms were cleaned daily by the staff, but several times we had to ask for wash clothes and our last night , we ran out of toilet tissue and had to find someone in the area to get additional. The staff was awesome, very nice, polite and helpful. Overall, the stay was great with plenty to eat and entertainment. We would definitely stay here again.
Verified review

10/10 Exceptional

The room was beautiful with the pool
Verified review

10/10 Exceptional

We like the H10 Hotels and looking for them everywhere we go. Ocean El Faro is well maintained, beautiful place with delicious food and great entertainment. We love it!
Verified review

10/10 Exceptional

The rooms were clean, and we came to celebrate a birthday, we had an absolute blast! The pools were amazing, and the swim-up bar was definitely one of our favorite spots. The staff was incredible, so friendly and fun, and they really made the experience even better. The only thing I’d recommend is making your restaurant reservations as early as possible, since they can fill up quickly. Overall, the resort had great vibes, and we had an amazing time. We’d definitely come back!!!
Verified review

10/10 Exceptional

Such friendly and helpful staff, they truly go above and beyond to make you feel important. Will definitely come back.
Verified review

8/10 Very good

I traveled with my wife, room was clean, pool awesome, food at El Mercado was good. Very difficult to reserve at Sakura and Steak Rest. Long waiting list at Route 66. I recommend Ocean El Faro
Verified review

10/10 Exceptional

Loved the crazy river, and all the activities by the pool and at night. Restaurants were great! We enjoyed the stakehouse and the food at Sakura. The beach near the sea was rocky so bring water shoes and unfortunately we got seaweeds during the week we stayed there (not the hotel's fault though, they have mechanical shovels to clean that up but it was a lot to handle)
Verified review

2/10 Poor

Clean room nice AC I saw a cockroach in the bathroom, some staff was nice the other staff was rude, the manager didn’t help with any of my problems, the food I give it a 4/10. The only nice part is the pool and the lazy river.
Verified review

6/10 Good

Room was clean but i didn’t get my refill of water and sodas every day,Pool needs to be more staff then only one person serving drinks and the pool needs for cleanup, Staff for rooms very good and restaurant very good.
Verified review

10/10 Exceptional

I liked that they have enough amenities for the kids and the entire family. I particularly loved the very relaxing vibes of the entire place and the hammocks everywhere. My most favorite attraction though was the tree swing by the beach and the lazy river was a big hit with my kids. Another big hit with the kids was the Jelly playhouse. They offered a lot of activities and kept the kids entertained and safe while mommy and daddy enjoyed a dip in the pool or a romantic lunch. We’ll definitely go back again! Hector Matos was our guide during our stay and he was very gentle and kind. He took the time to answer all of our questions through texts and helped us make reservations to restaurants and other places/activities when needed.
Verified review

10/10 Exceptional

The resort was unexpectedly great! I thought it would be just an okay resort but this place was super clean. I went with my husband and 3year old son and we had a blast. Entertainment was also great, everyday always has something to do. I definitely appreciate how the place was clean, we had no problems with mosquitoes because it was well maintained. Food was not so bad. Coffee was amazing. The privilege restaurants were surprisingly good! Breakfast, lunch and dinner. I would recommend everyone with there kids and family groups to go here.
Verified review

6/10 Good

If you’re looking for a fun time for your kids book this place, they will have an amazing time. The food was just ok in main dining area, the staff there were very unapproachable. The restaurants I visited were GREAT 1. Steak house amazingly great the staff here were extremely nice . 2,the Italian restaurant ok, 3. The Japanese was amazing. You will find something to eat for sure. The grounds very well kept. The rooms are dated and not very well kept (the rooms I was in) as I had to switch from my original room. To be honest if they put more effort into the housekeeping as they do the grounds this would be an amazing place as it’s very beautiful and lush. The beach was as expected and very quiet if you enjoy meditating or just read it’s great or just like to be away from crowds you’ll love this area. The bar by the beach was ok. The snack bar needs more options as it only serves hamburgers, hotdogs and fries. There is soft serve ice machine there as well, which is great.
Verified review

4/10 Fair

Great stay for families. Upon checking in we were given the wrong reservation. On day 3 our bracelet fobs became inactive, which resulted is in having to walk all the way back to the service desk to get them reactivated. Staff wasn’t very helpful. Not a very good stay. Check out was much simpler.
Verified review

10/10 Exceptional

This resort was beautiful. We had a great time. We loved the pools, the beach, Mike’s coffee shop, the gym, the evening activities and the restaurants. The staff was amazing. Miguel Garrido was so helpful. He took care of our dinner reservations and was available to answer any questions we had. Berwyn at the privilege pool took great care of us too! Everyone was so friendly. We really liked the breakfast at the buffet, especially the Dominican food options. The buffet always had plenty of variety. We enjoyed our dinners at the Steakhouse and Sakura the best. We are looking forward to our next visit to Ocean El Faro!
Verified review

10/10 Exceptional

Love how clean this resort is maintained; however, I think the pool needs some maintenance (main pool) the overall experience was great. Food was awesome, the Mexican restaurant was our favorite. Great quality and the staff was lovely! We enjoyed all the amenities. Mikes coffee shop was our “chill” spot and the ladies were great. This is our 5th time in punta Cana and I can tell that this is the resort where the entertainment team was literally lost. The only activity at the pool was the aerobics at the pool and the foam party (once)… I think they should come up with more way to entertain specially at night time. They only had two shows during the week we stayed. The rock show was awesome, I wish they were more. Overall, it was a nice resort to spend a week at and relax.
Verified review

6/10 Good

The best part about the trip was the suite we had with the swim up pool. Food was edible, nothing to write home about. Check-in was a nightmare and the line took over two hours after traveling all day for 9+. Staff was pushy to join their membership club. Others pools were very crowded so luckily we had a private pool. Air conditioning made the walls rattle. ‘Free mini bar’ in room was two beers and three sodas with no refill. Very expensive for what we got.
Verified review

6/10 Good

The majority of the staff were nice, food was good, the rooms needed maintenance, we stayed 2 days without A/C, and because I was persistent they changed the room otherwise they were always “fixing the problem” without outcome. We couldn’t use the beach, it was full of algae, which they “cleaned” and still didn’t resolve the problem. Do not recommend.
Verified review

10/10 Exceptional

The resort was beautiful and we enjoyed our stay and the amenities it had to offer. We especially want to thank Hector Matos for making our stay at the resort absolutely exceptional. From the moment we arrived, he was attentive, professional, and always one step ahead of anything we needed. He checked in with us throughout the day, made sure every detail was taken care of, and truly made us feel welcomed and valued. One of the things we appreciated most was how effortlessly Hector coordinated specialty restaurant reservations for us every night of our stay. Even when restaurants were busy, he somehow made it happen and ensured we had amazing dining experiences each evening without any stress on our part. His communication, kindness, and dedication to excellent service really stood out. Hector went above and beyond to make our vacation relaxing and memorable. We are so grateful for everything he did and would absolutely recommend requesting him when you visit this resort.