Oakwood Hotel & Residence Surabaya

Photo gallery for Oakwood Hotel & Residence Surabaya

Primary image
Indoor pool, open 6 AM to 9 PM, sun loungers
Terrace/patio
Egyptian cotton sheets, premium bedding, down comforters
Egyptian cotton sheets, premium bedding, down comforters

Overview of Oakwood Hotel & Residence Surabaya

Oakwood Hotel & Residence Surabaya

5.0 star property
Suburban hotel in Surabaya with indoor pool and restaurant

9.6/10 Exceptional

13 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is Rs 74
Price available on 07/07/2022
Map
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, 60116
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness center
  • 24-hour room service
  • In-room childcare
  • 4 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
For families
  • Children stay free
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Galaxy Mall - 2 min drive
  • Submarine Monument (Monumen Kapal Selam) - 7 min drive
  • Grand City Surabaya - 18 min drive
  • Surabaya Plaza Shopping Mall - 7 min drive
  • New Kenjeran Beach - 7 min drive
  • Tunjungan Plaza - 8 min drive
  • Surabaya Town Square - 8 min drive
  • BG Junction - 9 min drive
  • Surabaya Zoo - 9 min drive
  • Heroic Monument - 27 min drive
  • Suramadu Bridge - 9 min drive

Getting around

  • Surabaya (SUB-Juanda) - 16 min drive
  • Surabaya Pasar Turi Station - 10 min drive
  • Surabaya Gubeng Station - 16 min drive
  • Airport shuttle (surcharge)

About this property

Oakwood Hotel & Residence Surabaya

Oakwood Hotel & Residence Surabaya offers an airport shuttle (available 24 hours) for IDR 500000 per vehicle one-way. Guests can take a dip in the indoor pool or grab a bite to eat at Spice, which serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a snack bar/deli. Fellow travelers like the nearby shopping.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 144 rooms
  • Arranged over 30 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Childcare in room (surcharge)
  • Grocery/convenience store

Working away

  • 4 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center
  • An indoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages spoken

  • English
  • Indonesian
  • Japanese
  • Malay

Room amenities

Be entertained

  • Tablet computer
  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Tempur-Pedic mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Spice - This restaurant serves breakfast, lunch, and dinner.
Deckside - Onsite café. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 500000 per vehicle (one-way)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for IDR 350000.0 per night
  • Airport shuttle for children between the ages of 4 and 12 costs IDR 500000 (one-way)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6 AM to 9 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.5/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Ester, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good value, good location, comfortable
In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

henny, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and Good for stay
The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Vincentius, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Suhadi Wido, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hospitality
Sawitri, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Worth for the money
New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Michelle, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

8/10 Very good

New and clean hotel
Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Tan, 1-night business trip
Verified Hotels.com guest review