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River Terrace Resort & Convention Center

Photo gallery for River Terrace Resort & Convention Center

Exterior
Outdoor pool
Outdoor pool
Signature Room - 1 King Bed (Newly Renovated) | Balcony
Signature Room - 2 Queen Beds River View (Newly Renovated) | In-room safe, iron/ironing board, free WiFi, bed sheets

Overview of River Terrace Resort & Convention Center

River Terrace Resort & Convention Center

3.5 star property
3.5-star resort with outdoor pool, near Ripley's Aquarium of the Smokies

7.8/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Map
240 River Road, Gatlinburg, TN, 37738
Main amenities
  • Housekeeping (on request)
  • Outdoor pool
  • Breakfast available
  • Conference center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Self-serve laundry
  • Concierge services
  • Gift shops/newsstands
  • Picnic area
Feel at home
  • Laundry facilities
  • Elevator
  • Bathtub or shower
  • Cable TV service
  • Free self parking
  • Outdoor swimming pools

Room options

About this area

What's nearby

  • Ripley's Aquarium of the Smokies - 3 min walk
  • Gatlinburg SkyLift Park - 6 min walk
  • Great Smoky Mountains National Park - 17 min walk
  • Anakeesta - 1 min drive
  • Gatlinburg Space Needle - 4 min drive
  • Gatlinburg Convention Center - 5 min drive
  • Great Smoky Mountains National Park Headquarters - 11 min drive
  • Ober Gatlinburg Ski Resort and Amusement Park - 13 min drive
  • Dolly Parton's Stampede Dinner Attraction - 12 min drive
  • Island at Pigeon Forge - 21 min drive
  • LeConte Center at Pigeon Forge - 17 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • Tom & Earl's Back Alley Grill - 2 min walk
  • The Best Italian on the Parkway - 4 min walk
  • Pancake Pantry - 5 min walk
  • Cheese Cupboard & Hofbrauhaus - 6 min walk
  • Atrium Pancakes - 9 min walk

About this property

River Terrace Resort & Convention Center

At River Terrace Resort & Convention Center, you'll be within a 10-minute drive of Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies. Guests can enjoy the outdoor pool, and mountain biking, cross-country skiing, and downhill skiing are nearby. Also, this resort is 0.3 mi (0.5 km) from Gatlinburg SkyLift Park. Fellow travelers say good things about the pool and comfortable beds.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

At a glance

Hotel size

  • 205 units

Arriving/Leaving

  • Check-in time from 4:00 PM - 11:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–10:30 AM

What to do

  • Golfing nearby
  • Mountain biking nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities

Facilities

  • 7 buildings/towers
  • Picnic area
  • An outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Hydromassage showerhead
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Housekeeping (on request)
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: USD 200 per stay

Optional extras

  • Breakfast costs between USD 10 and USD 50 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from March 9 2022 to December 31 2022 (dates subject to change):
  • Dining venue(s)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

Frequently asked questions

Does River Terrace Resort & Convention Center offer free cancellation for a full refund?
Yes, River Terrace Resort & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at River Terrace Resort & Convention Center?
As of 8 December 2022, prices found for a 1-night stay for 2 adults at River Terrace Resort & Convention Center on 2 January 2023 start from ₹7,267, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at River Terrace Resort & Convention Center?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at River Terrace Resort & Convention Center?
Yes, there's an outdoor pool.
Are pets allowed at River Terrace Resort & Convention Center?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at River Terrace Resort & Convention Center?
Yes, there's free self parking.
What are the check-in and check-out times at River Terrace Resort & Convention Center?
You can check in from 4:00 PM - 11:00 PM. Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at River Terrace Resort & Convention Center and nearby?
During the winter, enjoy fun activities nearby like cross-country skiing and snowboarding, and return when the snow melts for a round of golf at the nearby golf course. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a picnic area.
Are there restaurants at or near River Terrace Resort & Convention Center?
Yes. Nearby restaurants include The Best Italian on the Parkway (4-min walk), Pancake Pantry (5-min walk), and Cheese Cupboard & Hofbrauhaus (6-min walk).
What's the area around River Terrace Resort & Convention Center like?
River Terrace Resort & Convention Center is a short 17-minute walk from Great Smoky Mountains National Park and 3 minutes' walk from Ripley's Aquarium of the Smokies. Travelers recommend the resort for its central location.

Overall score and ratings

7.8

Good

7.8/10

Cleanliness

8.7/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Everardo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

great location!
very clean and comfortable place to stay. perfect location for walking around town without having to pay for parking.
Ryan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jacquelyn, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Stay was great , easy access to everything we wanted to do. Staff checked on us daily for our needs
P Gail, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Don't stay here!
This hotel is old and should be condemned. The toilet was not adequately attached to the ground and rocked back and forth. There were cracks in the floor tile that someone tried to patch with more grout in the middle of the tile. Our room was right by the pool pump which was very loud. And the garbage trucks started coming at 5:00 am.
Ann, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Very Disappointed
It was nothing like we read . Food and bar was closed . Hard time finding parking by your unit. Walk on floors with socks or bare feet and look at them and they We're black. Showers suck 2' of water in tub when showering . Over all for the money not worth it at all . Rather spent my money staying at a hotel.
Randall, 6-night trip
Verified Hotels.com guest review

6/10 Good

Last visit to River Terrace not resort
This will likely be our last stay at the River Terrace Resort! Not sure why it’s is even listed as a resort? I booked the “newly renovated river view balcony room”. It was NOT newly renovated, the gas logs did not work, several of the stones around the fireplace were missing, exterior doors had a big gap that allowed a terrible draft. There was absolutely no closet space with only a rack on the wall to hang clothes. The walls appeared to be painted paneling and the bathroom was so tiny it was difficult to even turn around. After prepaying almost $340.00 per night I felt the room should have been MUCH better. The location is great but there are much better Gatlinburg accommodations for half this price.
Jerry, 4-night trip
Verified Hotels.com guest review

6/10 Good

disappointed
Our room was very outdated. The cabinets are from the 70s. The bathroom is really small (small mirror) and the shower had no water pressure. When we got there they told us the restaurant was closed for renovation which was not mentioned when booked. So no breakfast. Only 1 outlet in the small bathroom so you couldn't get really at the vanity. No gym. I could hear the whole conversation in the room next door. Not worth $319 a night. Definitely no river view or fireplace like it shows in the pictures.
The blinds are old and had to be closed one at a time.  Bed was not comfortable.
Pamela, 3-night trip
Verified Hotels.com guest review

6/10 Good

Meh. Wouldn’t come back
First the good. The staff was super friendly and helpful. The views from the balcony were nice as well. The bad… the amenities were that of a 50$ a night redroof inn… so terrible. It has a tv that barely worked . Basically reminding me of a 80s trailer with a flat screen tv. Also there were numerous stink bugs that kept entering the room. I think I killed 7 during the 3 nights.
Cody, 3-night trip
Verified Hotels.com guest review

8/10 Very good

We had a great stay, however the tv did not work.
Curtis, 2-night trip
Verified Hotels.com guest review