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Hotel Zepter Palace

Photo gallery for Hotel Zepter Palace

Reception
Suite | Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets
Triple Room | Minibar, free WiFi, bed sheets

Overview of Hotel Zepter Palace

Hotel Zepter Palace

4.0 star property
4-star hotel in Banja Luka with restaurant and bar/lounge

7.6/10 Good

18 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Bar
Map
Kralja Petra I Karadordevica, 60, Banja Luka, 78000

Room options

About this area

Getting around

  • Banja Luka Station - 18 min drive

Restaurants

  • Picerija Verdi - 4 min walk
  • Kazamat - 6 min walk
  • Banjalučki splav - 6 min walk
  • Vila Vrbas - 6 min walk
  • Agape - 6 min walk

About this property

Hotel Zepter Palace

Enjoy your visit to Banja Luka with a stay at Hotel Zepter Palace. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say good things about the breakfast.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 66 rooms

Arriving/Leaving

  • Check-in time from noon - 10 PM
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • Built in 1933
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator

Languages

  • English
  • German

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.28 per person, per night

Children & extra beds

  • Rollaway beds are available for EUR 10.22 per day
  • Guests must contact this property in advance to reserve cribs/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards.

Also known as

Hotel Palas Banja Luka
Palas Banja Luka
Hotel Palas
Hotel Zepter Palace Hotel
Hotel Zepter Palace Banja Luka
Hotel Zepter Palace Hotel Banja Luka

Frequently asked questions

Does Hotel Zepter Palace offer free cancellation for a full refund?
Yes, Hotel Zepter Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Zepter Palace?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Hotel Zepter Palace on 5 December 2022 start from ₹6,004, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Zepter Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Zepter Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Zepter Palace?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Zepter Palace?
You can check in from noon - 10 PM. Check-out time is noon. Contactless check-in and check-out are available.
Are there restaurants at or near Hotel Zepter Palace?
Yes, there's an onsite restaurant. Nearby restaurants include Picerija Verdi (4-min walk), Kazamat (6-min walk), and Banjalučki splav (6-min walk).
What's the area around Hotel Zepter Palace like?
Hotel Zepter Palace is a short 4-minute walk from Banja Luka Castle and 15 minutes' walk from Grand Trade Banja Luka.

Overall score and ratings

7.6

Good

7.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Exceptional

Sanjin, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nada, 1-night trip
Verified Expedia guest review

2/10 Poor

Bedömning
Okunnig o otrevlig personal
Adrian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel staff were very helpful with all our queries.
Tijana, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jasna, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and rooms. Bed super comfy! And beer cheap!!!
1-night family trip
Verified Expedia guest review

8/10 Very good

City life at one’s Doorstep.
Amazing and a secure experience.
Suzanna, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ottoman, churches, city centre and foods
Best value and place in Banja Luka city center. Staffs are fabulous, breakfast buffet is fantastic and you can’t imagine such a nice room at this price in Balkans
Ashfaque, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Untrained stuff the room was very old fashioned and cheap, the bed was horrendous some of the lights weren’t working one of the bath tubs didint have hot water, you get the picture find somewhere better.........................
7-night trip
Verified Expedia guest review