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Santuario Las Escaleras

3.0 star property
City-center De La Merced hotel with restaurant

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Santuario Las Escaleras

Outdoor dining
Exterior
Honeymoon Suite | Balcony
Reception
Exterior
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Spa
  • Free breakfast
  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Spa services
  • Airport shuttle
  • Terrace
  • Garden
  • Library
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Wedding services
  • Luggage storage

Feel at home (6)

  • Second bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is $59
includes taxes & fees
$50 per night
Jan 15 - Jan 16

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Owner Suite

Owner Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Owner Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed
Bathrobes
2 bathrooms
Deep soaking bathtub
Shower/tub combination
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Minibar, iron/ironing board, free WiFi, bed sheets

Honeymoon Suite

Highlights

Balcony
Flat-screen TV
Down duvet
Sofa bed
Bathrobes
2 bathrooms
Deep soaking bathtub
Shower/tub combination
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | View from room

Presidential Suite, 2 Bedrooms

Highlights

Flat-screen TV
Sofa bed - double
2 bedrooms
Down duvet
Bathrobes
Private bathroom
2 bathrooms
Minibar
  • 538 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Master)

Suite (Master) | Minibar, iron/ironing board, free WiFi, bed sheets

Suite (Master)

Highlights

Flat-screen TV
Sofa bed - double
2 bedrooms
Down duvet
2 bathrooms
Private bathroom
Bathrobes
Minibar
  • 538 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

Similar properties

Property grounds

Hotel Hacienda Don Juan

Free parking
Internet access
Free WiFi
Restaurant
8.8 out of 10, Excellent, (407)
The price is $38
includes taxes & fees
$32 per night
Jan 15 - Jan 16
Hotel Hacienda Don Juan
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About the neighborhood

Map
Isauro Rossete 4, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240

What's nearby

  • Plaza 31 de Marzo - 4 min walk
  • Mesoamerican Museum of Jade - 6 min walk
  • San Cristóbal de las Casas Cathedral - 6 min walk
  • Santo Domingo Handicraft Market - 6 min walk
  • Foro Cultural Kinoki - 8 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪Carl’s Jr. - ‬4 min walk
  • ‪Café la Selva - ‬3 min walk
  • ‪Pollo Puig - ‬2 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk

About this property

Santuario Las Escaleras

Enjoy your visit to San Cristóbal de las Casas with a stay at Santuario Las Escaleras. Guests can grab a bite to eat at the restaurant, or indulge in massages, aromatherapy, or reflexology. Other highlights include a terrace and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 5:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Restaurant

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Spa services

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • 2 bathrooms
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 189 per vehicle (roundtrip)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.
This property accepts credit cards and cash.

Also known as

Las Escaleras
Las Escaleras Hotel San Cristobal de las Casas
Las Escaleras San Cristobal de las Casas

Frequently asked questions

Does Santuario Las Escaleras offer free cancellation for a full refund?
Yes, Santuario Las Escaleras does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Santuario Las Escaleras?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Santuario Las Escaleras?
Sorry, there's no onsite parking at Santuario Las Escaleras.
Is airport shuttle service offered by Santuario Las Escaleras?
Yes, an airport shuttle is available. The charge is USD 189 per vehicle roundtrip.
What are the check-in and check-out times at Santuario Las Escaleras?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.
What is there to do at Santuario Las Escaleras and nearby?
Santuario Las Escaleras has spa services and a garden.
Are there restaurants at or near Santuario Las Escaleras?
Yes, there's an onsite restaurant.
What's the area around Santuario Las Escaleras like?
Santuario Las Escaleras is in De La Merced, a short 4-minute walk from Plaza 31 de Marzo and 6 minutes' walk from Mesoamerican Museum of Jade.

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Good

JORGE, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Roberto, 1-night trip
Verified Hotels.com guest review

6/10 Good

This is a unique hotel. The pros are the daytime staff, Rolando, and Oscar. It is clean and offers a spacious room. This hotel could be so much more if they had a refrigerator or coffee pot in the room. If they had a guard rail coming down the stairs as if you’re on a higher floor, it would be very treacherous, there is a restaurant upstairs in fact above the unit we stayed in, but no one told us that . it would have great views the bed was very comfortable. It is not far from the walking streets of the town, but it is up here so coming back you do have to walk up here and know where you are walking to.
Anita, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Yabo, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Yabo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great staff and hotel was safe.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and service. Friendly staff. Can be a bit damp in the month of July. Otherwise, the rooms have plenty of blankets for warmth.
5-night trip
Verified Hotels.com guest review

8/10 Very Good

Anna, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great place
We sure enjoyed our stay. It was a friendly welcome and they assisted us with our bags to our room. Real attention to detail is a highlight at this hotel. Flowers in the room, a nice greeting on the TV screen, a warm welcoming letter. The restaurant had good food, service and the staff was always helpful. We slept in a big comfortable bed in a nice peaceful environment. It was all good. We wouldn't hesitate for one minute to return there.
Balcony vies
Great bedroom
Corinne, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Iris and the staff is really nice and make you feel welcome and at home! I really enjoyed the upgrade, the amenities, but specially their warm and kind service!
Julio, 2-night romance trip
Verified Expedia guest review

6/10 Good

Hotel workout
No phone no heat and miles of stairs
clarke, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Escaleras
It was great close to everything easy walking around and a very friendly staff.....
Graciela, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Esteban, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Rude Host!!!
The gentleman who assisted us during our check-in process was extremely rude and harsh. Was bothered when we asked for extra towels. Loved the hotel! Hated his service!
Elizabeth, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice and comfortable hotel. Great customer service
Maria, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Mark, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were super helpful and friendly. Would definitely come here again.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Chiapas San cristobal de las casas
Staff is simply great!!! They Make you feel at home🙂. Clean rooms and amazing views. Will definitely go back😍
David, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel was located within a 10 minute walk of the city center, breakfast was amazing, very spacious and clean rooms as well. Overall solid experience there.
5-night family trip
Verified Orbitz guest review

6/10 Good

Great staff, specially Iris, she was soo nice. Terrible to get out from your car into hotel, narrow street. No parking lot. Good breakfast
3-night family trip
Verified Expedia guest review

6/10 Good

Nice place but room was cold at night and hot water would only last a few minutes for showers
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice place
Wonderful place. About a 5 minute walk to the center of town. They make a wonderful cooked to order breakfast every morning. Fast wifi in the room. Very gracious staff. But they speak little English. I would definitely stay there again and San Cristobal is a lovely town.
Neil, 4-night trip
Verified Hotels.com guest review

General property information

Travelers Say
"The restaurant had good food, service and the staff was always helpful."
Reasons to Book
Property Safety & Comfortable Beds
Check-In Time
3:00 PM
Check-Out Time
12:00 PM