2/10 Poor
25 January 2025
Unapologetic about giving keys to occupied rooms
After waiting over 15 minutes to check in the front desk, clerk was extremely rude and offered no explanation to the delay. Fine we would’ve been OK with that. We just wanted to get to our room as we were traveling into town for a funeral and we’re exhausted. So imagine our utter shock and dismay when we finally got our key and walked into an already occupied room! I don’t know who is more upset me, and my husband were the person who was trying to take a nap in their bed with all their belongings surrounding them. The ironic thing is the same thing happened to my parents when they checked into the hotel the night before and we chalked it up to a fluke. For this to happen to us on a separate reservation a year 12 hours later is not a fluke. It is a blatant irresponsible way of business. The manager was not at all apologetic and try to blame it on it simply being a mixup with the keys. That very well might be the case before it to happen twice on two separate occasions with two separate reservations in less than 12 hours is not a fluke and completely unacceptable. We did not stay at the hotel. We checked out immediately and demanded a refund and went across the street to the Marriott where they were more than accommodating and we felt safe. That was the main thing was that we did not feel safe and did not feel comfortable staying in a hotel with a possibility that someone else could walk into our room at any given time with no warning
Lauren
Lauren, 1-night family trip
Verified Hotels.com guest review