Some friends stayed here before the pandemic and raved about it, so we splurged for this hotel. It seems that things went downhill during the pandemic. Carpets and furnishings are quite faded. The first morning the shower head didn't work properly, resulting in a flooded bathroom to clean up (although maintenance was prompt in replacing the offending showerhead). However, the seals at the base of the glass shower door continued to leak, so the bathroom was rather dangerous for an older guest. The hairdryer was pathetic, the conditioner wouldn't rinse out, and the magnifying mirror was mounted on a wall away from any illumination. The service was okay, but less than I expect in a five star hotel.