We stayed there for 2 weeks, the staff is very friendly, eager to help, always smiling. Breakfast is basic, but pleasant enough once you know what to go for - cappucino - not americano! :) and you can ask for a fried egg :) Rooms are pleasant, (smallish but enough space in wardrobes), with a small fridge, clean, bathroom basic, but functional. The most important is the location - 100 meters from the lovely and busy beach and a promenade with restaurants (mostly pizza and pasta :) and fashionable shops. On the other side is a lovely pine park - at the weekend there was an international food festival (a welcome break from pizza :). It's worth looking into some flyers - as otherwise we would have missed this event. The hotel staff and waiters in restaurants speak mostly basic English. Other great thing about the location is that just 20 minutes walk across the town there is Viaraggio train station - from there easy links to Pisa, Lucca, Livorno, Florence etc. We also went to Carrara - and walked up the mountain to see a lovely village of Fontia. I would recommend hiring bikes as there is a lovely cycle run along the promenade which goes long way in both directions along the beach - you can reach free beaches then and not pay 20 euros for your sun beds :) Altogether great holiday, full of different activities, and at the end of the day we knew that we will have a good rest in a quiet, clean and pleasant hotel :)