2/10 Poor
9 September 2024
A last resort.
Where to start with Palm Beach. If you're looking for somewhere purely for location, go ahead. Otherwise - do not bother. There's no lift - I walked up 3 flights of stairs to a room with no assistance for my case, to check into a room which had a locked / inaccessible safe, one towel, no bottled water, no working phone and nails sticking out of the sliding wardrobe door. The receptionist wasn't helpful at all and finally moved me to a room on the 2nd floor when I complained - not sure why she didn't give me that room to begin with when I made it clear I wasn't happy about dragging my case up 3 flights of stairs. She wasn't very with it at all. The 2nd room had the same issues - a locked / inaccessible safe (the receptionist spent 15 minutes trying to open it with a variety of keys), lack of towels, no water in the coffee machine, a phone that didn't work and - you guessed it - more nails sticking out of the sliding wardrobe door! The receptionist apologised and said this had never happened before and that I must've been unlucky with my room - which is hilarious as the 2nd room had all the same problems. Carpets in the rooms need replacing - they're completely worn out and the setting for breakfast is a little depressing although the selection offered was good. The bed was also really comfortable so that's probably the only plus. In total, I met 3 receptionists during a 1 night stay and only one of them was actually on the ball.
Verified traveller
1-night business trip
Verified Hotels.com guest review
