2/10 Poor
27 January 2025
When we arrived at 12.30am due to flight cancellationsand delays, they claimed to not have our booking. The receptionist was the valet person and had no idea what he was doing. I have a 1 year old and 77 year old mother with us and he kept us there till 2.30am. My husband communicated to someone earlier that day letting them know of our flight situation and they said they are a 24hr reception and happy to deal with us when we arrived. No forms needed to be filled. This was a lie and we did not stay there. I have proof of everything.
Michael
Michael, 3-night family trip
Verified Wotif guest review