A living nightmare! We booked Blue Sapphire Hotel based on the photos and descriptions at Hotels.com, but the reality was nothing like what was advertised. The pictures are extremely misleading! They even show palm trees that simply do not exist, making the images appear heavily edited. We felt completely deceived!
The hotel is located in a remote area next to what appears to be a farm, with dirty, neglected surroundings that resemble a dumping ground in places. The property itself is old, run-down, and in very poor condition. Our room had no light bulb in the bedside lamp, the air conditioning didn’t work, the loft fan was broken and very noisy, the bed linen was stained, and the shower had salty water. Overall, the hotel felt neglected and shabby!
The breakfast was poor and certainly not the highlight that some reviews describe.
The only positive was the staff, who were friendly and quickly moved us to another room when the air conditioning failed. Unfortunately, that did not make up for the overall experience. Most importantly, the advertising should honestly reflect what guests can actually expect! We feel absolutely deceived!
