The shared room was quite dirty even with daily housekeeping. I scrubbed down the shower at one point because I couldn’t stand it anymore. Seems like it had been the first time in a while. Lots of mold in the bathroom. Cockroaches and ants, as well. The customer service was one of the worst I’ve experienced, personally. It seemed at least one of the front desk workers did not want to be there at all. Often on her phone, even after trying to smile and say “aloha”. Almost all of my requests were met with push back. Trying to get a towel (even though I was not provided one) proved to be quite challenging, as well. There was a pool, which was not often busy and the location was good, but thats about all the positive I can give it. I actually had to check in somewhere else due to discomfort after about 5 days.