Got to our room, and because the bathroom had an exterior wall, the pipes had frozen…no toilet, no sink, no shower. Called the front desk and was told to come down. I waited for about 15 minutes then was reassigned to a new room.
Got to that room, and there was an industrial fan blowing on the carpet in an attempt to dry what must’ve been a leak or a massive spill. Came back down again and was reassigned a third room…that one was actually really solid, but on my way up, I was in the elevator with two people who overheard my troubles at the front desk and asked about it. After I told them my story I jokingly said “hope you’re not going to room 201”
They were…the front desk assigned them the room with the frozen pipes. HAHA
The staff was fantastic and friendly, and once I got into a solid room it was great. Clean, updated, all good. That’s why they get four stars. That said it’s an old building with some “old building” issues and the staff could really benefit from some extra help at check-in time, especially if it takes multiple tries to get a guest settled!