We booked the roomn last minutes through Hotels.com website. Our booking time was 7PM,all booking procedure was smooth without warning we have missed the check in time. But we made paytment, the information showed the B&B's check in time is only until 6PM. It already too late for check in, The Hotels.com shows non-refundable, we contact both the website and host of the B&B, Hotels.com can not refund us, the host charge heft fee for opening door for us for our late check in.