Upon arriving, Claudio greets you with aperitifs and proceeds to give you a detailed insider's overview of Murano. He'll cover the ferry routes, choice restaurants and best vantage points for touring Venice - all of which is done on the terrace overlooking the sea. He does not speak English well, but is an expert at using Google translate to provide info with a high degree of accuracy. If you need any special arrangements locally, it's clear he's the kind of guy who could make anything happen with a few phone calls. Staying here had a warmth and authenticity that one cannot find at a chain hotel. The property is quaint and lovely, clean, good water pressure, comfortable bed - the view from our room was superb! Minutes walk to the ferry. Don't worry about finding the place - Claudio will be in touch with directions as soon as you book.