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Comfort Hotel Kumamoto Shinshigai

3.0 star property
Hotel convenient to Kumamoto Castle

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Hotel Kumamoto Shinshigai

Property amenity
Exterior
Property amenity
Cleanliness standards
Standard Twin Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Reviews

8.2 out of 10

Very good

Popular amenities

  • Free breakfast
  • Non-smoking
  • Parking available
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Self parking
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Vending machine
  • Microwave in a common area
  • Water dispenser
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The price is $51
includes taxes & fees
$46 per night
Jan 5 - Jan 6, 2025

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Premium bedding
Deep soaking bathtub
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking

Standard Twin Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Premium bedding
Deep soaking bathtub
  • Sleeps 4
  • 2 Twin Beds

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includes taxes & fees
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About the neighborhood

Map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803

What's nearby

  • Sakura Machi Kumamoto - 3 min walk
  • Kumamoto-jo Hall - 5 min walk
  • Kumamoto City Hall - 6 min walk
  • Kumamoto Castle - 13 min walk
  • Kumamoto Station Tourist Information Center - 3 min drive

Getting around

  • Kumamoto Airport (KMJ) - 54 min drive
  • Kumamoto Minami Station - 5 min drive
  • Fujisakigumae station - 17 min walk
  • Kumamoto Station - 26 min walk

Restaurants

  • ‪松屋 - ‬1 min walk
  • ‪餃子屋 にこ - ‬1 min walk
  • ‪大衆酒場 パーラーヒバリ - ‬1 min walk
  • ‪菜な - ‬1 min walk
  • ‪味ひときれ - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Comfort Hotel Kumamoto Shinshigai offers a great location, putting you within a 15-minute walk of Kumamoto Castle. Free perks include WiFi, wired internet, and buffet breakfast daily between 6:30 AM and 9:30 AM.

Languages

English, Japanese

At a glance

Hotel size

  • 157 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 5 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (12 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Onsite self parking (JPY 1200 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Shared microwave
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Lockers available

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Electronic bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for JPY 1100.0 per night

Parking

  • Self parking costs JPY 1200 per night

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

Does Comfort Hotel Kumamoto Shinshigai offer free cancellation for a full refund?
Yes, Comfort Hotel Kumamoto Shinshigai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Comfort Hotel Kumamoto Shinshigai?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Comfort Hotel Kumamoto Shinshigai?
Yes. Self parking costs JPY 1200 per night.
What are the check-in and check-out times at Comfort Hotel Kumamoto Shinshigai?
Check-in start time: 3 PM; Check-in end time: 5 AM. Check-out time is 10 AM.
Does Comfort Hotel Kumamoto Shinshigai have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Comfort Hotel Kumamoto Shinshigai like?
Comfort Hotel Kumamoto Shinshigai is a short 13-minute walk from Kumamoto Castle and 3 minutes' walk from Sakura Machi Kumamoto.

Reviews

8.2

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Bernard, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
duon, 3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

若者向けのハイレベルのサービスをご提供いただき、ありがとうございました。
Lisha, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Left my wallet.. they worked with me in order to make sure it was returned to me.
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
3-night trip
Verified Expedia guest review

6/10 Good

Disappointed with smoking room.
Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through hotels.com to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.
Verified Hotels.com guest review

8/10 Very Good

Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.
Verified Expedia guest review

8/10 Very Good

Extremely friendly staff....
Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

10/10 Exceptional

Amazing Hotel in a time of crisis
This hotel is in a great location, is clean and modern, and has an awesome breakfast. Our stay was perfect until April 14, when Kumamoto suffered the first of two major earthquakes. During this catastrophe, the physical hotel and the staff performed above and beyond. During two major quakes the staff stayed on duty assisting scared and confused guests. They even continued with breakfast service throughout everything! I’m sure the staff had their own homes and family they were worried about, but they showed nothing but concern for guests and continued to care for us as if it were business as normal. As for the building - asleep in this hotel during the second larger earthquake, we felt as if the building would collapse from the violent shaking. The staff ran throughout the 10 story building making sure everyone evacuated. After several hours we returned to the hotel to find minimal physical damage, so we were able to return to our room and try to sleep. Our checkout was April 17, but because all public transport was shut down (airport, rail and roads damaged) we had to make a decision to wait it out or make an attempt to reach another city’s airport. The hotel offered to hold our room and extend our stay if we were unable to leave, but in the end we were able to make it to Fukuoka and connect to our flight home. I highly recommend this hotel on many levels - but most of all because the calm and kind staff cared for us, while the well-constructed building saved our lives.
Verified Hotels.com guest review

6/10 Good

small room but good location
room too small
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very Good

Verified Hotels.com guest review

10/10 Exceptional

Convent to pedestrian mall, and trams
So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.
Verified Expedia guest review

8/10 Very Good

Small, clean room
Stayed for two nights in a single room. Room was very small but typical of Japanese hotels like this. Hotel is close to a tram stop and a huge shopping arcade. The free breakfast was a nice bonus.
Verified Expedia guest review

8/10 Very Good

Great location
The hotel is good considering the price and location. The only complain I have is that the pillows are way too flat and the double beds are really small. My wife and me are pretty slim yet we find the beds rather uncorfortable to get a good night's sleep because of its size.
Verified Hotels.com guest review

8/10 Very Good

manami, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

アメニティについて
アメニティに化粧水、乳液が無くて残念でした。（国内旅行だと持ち歩かないのでホテルのをあてにしていました） エコなのかなとも思いましたが。
YUMI, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

地點超好
地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Siu fung, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

takashi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

NAGANO, 1-night trip
Verified Hotels.com guest review

4/10 Fair

2泊滞在。シャワーの湯量が少ない。枕低すぎ。お茶を溶かすマドラーがない。一日目スリッパ無し。夜中騒音。エアコン温度管理不可。朝食種類が少ない。おしぼりが無い。 ヘヤードライヤーが強いのは良かった。駐車場の案内が敷地内セルフとなっていたが、実際は隣の提携駐車場セルフなので混乱した。
Masato, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Hidenori, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

YUTA, 1-night trip
Verified Expedia guest review