6/10 Good
12 November 2024
Let’s make this place BETTER
We have stayed here and loved it. We came back this weekend & we dealt with some interesting road blocks. Human feces in the pool and they didn’t shut down the pool to clean. They scooped it out after reporting it & ppl kept swimming. Valet guys saying they’ll charge my Tesla for 50 dollars and not charging it, but not giving my money back. Donnie, the GM, was rude to my 6 year old child. No one would help me down grade or get money back when I chose to keep my ocean view room instead of ocean front. The pool has yellow scum lining the pool bc it’s not cleaned ever I’m assuming. Prices are high for food and drink.
Positives- it’s the trump hotel! An awesome vibe. It has amazing potential, with the right team. We love the sushi restaurant in the hotel. We love the pool. We love that it’s on the beach! Please fix this place!
Jennifer
Jennifer, 1-night family trip
Verified Hotels.com guest review