If I could give zero or even negative stars, I would. I stayed here with my husband and my young son.
We got to the hotel at 6:30 p.m., well past the standard 4:00 p.m. check-in time, expecting our room to be ready. Shockingly, we were told that no rooms were available, and worse, staff had no idea when one would be ready. They even claimed they had no way of contacting housekeeping, which made no sense.
It wasn’t until after 8:30 p.m.—more than four hours after we arrived—that I finally received a call saying the room was ready. By then, we had wasted an entire evening dealing with this, and it was especially difficult with a small child who just needed rest.
To be fair, the room itself was clean and well-sized.
Getting the first event, upon checkout, a manager asked me how my stay was. I explained the situation calmly, and To make matters worse, upon checkout, a manager asked me how my stay was. I explained the situation calmly, and he offered me a 30% refund as a courtesy. I appreciated the gesture and even made a small suggestion to improve the breakfast service—namely, to have water available on tables, since right now you have to track someone down just to get a glass.The manager thanked me and upped the offer to a 50% refund, handing me his business card. But the refund never came. I waited, checked my account, and when nothing showed up, I emailed them and nothing.
Bottom line: The facilities are fine, but the management is untrustworthy.