I booked this hotel shortly after it opened, expecting a new property with clean facilities and trained staff. Instead, it was a lesson in managing expectations.
Check-in was done through a self-service kiosk. After entering my card and PIN, the machine showed “Payment completed. Please remove your card,” then returned to the start screen. I had to repeat the process three times.
Concerned about duplicate charges, I asked the front desk. I received a smile but no answer. When I asked who to contact if I was charged twice, I was given an explanation of the hotel’s facilities instead. My question was never answered.
Technical issues happen, but what matters is how staff respond when money is involved. Unfortunately, no reassurance was provided.
The hotel charges extra for bed-making during longer stays. That’s their policy, but I expected better room maintenance.
Despite being less than a month old, the room had dust under the sofa, a clogged air purifier filter, and dirt behind the desk.
I requested cleaning of the air purifier, missing towels, and trash collection. When I returned at 2:40 p.m., nothing had been done.
Our reservation was for four guests, but towels were prepared for only two.
A new hotel should offer more than a new building. Even at one-quarter of the price, I would not return.