First of all, the apartment I got was different from pictures what I expected. (a room with a terrace because the main picture was Studio N1 when I booked and printed out my confirmation) So there was a huge disappointment as soon as I stepped into the apartment.
All pictures on the advertisement are mixed with 3 different rooms.
They should have been more clear that you get one of them randomly.
They told me they were not available to help me for checking-in directly at the apartment, so I had to check-in at central railway station. There were 3 staffs at the office, I wondered why it wasn’t available..
There are 2 entrances to get in the apartment but the staff just let me know only one which wasn’t even clear.
Because I wasn’t told enough information from a staff, I was even struggling to open the door. The door is double locked so I had to keep turning the key. For a neighbor’s help, I could open it and the neighbor showed me how to use all switches in the apartment, etc sth their staff should have done. I felt bad.
Many kitchen utensils but no dish soap.
When I booked the apartment, I couldn’t see a tiny notice about the cleaning fee, didn’t know I had to pay extra 30 euros. They should have put the information on the ‘Required at check in’ section.
When I read my booking confirmation, it is written ‘Deposit’ so I thought they just hold the amount and give you back.I booked this apartment to treat myself for holidays. Turned out, it wasn’t a right choice for that