The check in experience was not nice at all.
The receptionist was borderline unfriendly and definitely seemed like she didn't care to make us feel welcome or have a nice experience.
When we got to our room (which actually looked very nice), we discovered that it didn't have hot water. Lukewarm at best. We went back to reception, who swapped us to another room on the same floor. We went there and it was the same. Then we were swapped to a 3rd room on another floor, which had hot water. During the whole time the receptionist cooperated but wasn't nice at all.
The room we ended up in was much smaller and was less equipped than the first room we went into. Additionally, the bathroom had a funky smell that never went away, even after we stayed there 3 nights and the powered vent worked for a long time. The room also missed the tea/coffee making set (kettle, cups, teaspoons, coffee & tea) and it took more than one request to receive all of that - again, giving us the feeling we were a burden. In general it felt like this room wasn't properly prepared for guests and was handed out as an emergency response with no follow up.
On the positive side, the buffet breakfast (was included in our deal) was very good.