Experience authentic Neapolitan charm with every delicious bite of your breakfast buffet or taste it in every local dish served at this hotel’s restaurant.
Naples (INP-Naples Central Rail Station) - 4 min walk
Naples Central Station - 4 min walk
Naples San Giovanni Barra Station - 5 min drive
Piazza Garibaldi Station - 2 min walk
Principe Umberto Tram Stop - 2 min walk
Garibaldi Tram Stop - 5 min walk
Restaurants
Caffè Mexico - 4 min walk
Gran Caffè Novara SRL - 3 min walk
I Sapori di Parthenope - 2 min walk
Pasticceria Eredi Carraturo - 3 min walk
McDonald's - 2 min walk
About this property
Palazzo Firenze
At Palazzo Firenze, you'll be just a 5-minute drive from Molo Beverello Port and Via Toledo. Guests looking for a bite to eat can check out Palazzo Firenze, which serves local cuisine. A bar/lounge, a snack bar/deli, and a terrace are other highlights. Fellow travelers say great things about the helpful staff and breakfast. The property is just a short walk to public transportation: Piazza Garibaldi Station is 2 minutes and Principe Umberto Tram Stop is 2 minutes.
Languages
English, French, Italian, Spanish
At a glance
Hotel size
40 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Off-site parking within 10 ft (EUR 30 per day)
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Terrace
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Air conditioning and heating
Minibar
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Separate bathtub and shower
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
More
Daily housekeeping
In-room safe
Special features
Dining
Palazzo Firenze - This restaurant specializes in local cuisine. Reservations are required.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Parking
Parking is available nearby and costs EUR 30 per day (10 ft away)
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Property Registration Number IT063049C2WYLNFBCC
Also known as
Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples
Frequently asked questions
Does Palazzo Firenze offer free cancellation for a full refund?
Yes, Palazzo Firenze does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Palazzo Firenze?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Palazzo Firenze?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Palazzo Firenze?
Yes, Palazzo Firenze offers local cuisine.
What's the area around Palazzo Firenze like?
Palazzo Firenze is a short 2-minute walk from Piazza Garibaldi Station and 8 minutes' walk from Spaccanapoli.
Palazzo Firenze Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
24 January 2025
Fin service, bra läge, rent och snyggt.
Verified traveller
5-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
16 January 2025
Fabulous hotel.
We highly recommend your hotel. Staff was friendly and efficient. We would definitely stay here again. One minor issue - the bathroom door squeaked loudly. All in all we tremendously enjoyed our stay. Super location.
John
John, 3-night trip
Verified Hotels.com guest review
8/10 Very good
12 January 2025
The hotel was fine, however it was did that they had a key where you leave it at the front desk when you leave and pick it up when you come back. Seems it’s stuck in the 1960’s that way as this is what you seem in the old movies. In addition the wifi in my room did not work. On occasion I would get 1 bar and but usually nothing.
Walid
Walid, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
11 January 2025
Very clean and well kept property
It was overall a good experience. From the time we checked in, Mauricio was very helpful and the front desk people were very helpful to us. Bartenders and breakfast servers was very friendly and helpful. However, there was one guy named, Francesco (front desk) who was not friendly and won’t even look at you. We saw him on the 2nd day we were asking for our keys but he didn’t smile or look but almost threw the keys to us. We thought he was just having a bad day but the next and the following days he was looking very pissed even to other guests. We thought he is in the wrong industry working. We know how the other workers or the company in general would be affected with one single bad review. We value how the hotel is keeping its quality and cleanliness despite the location which is a very chaotic outside. I still feel that the hotel deserves a 4 star rating even with the bad experience with Francesco. Thank you again for the warm hospitality.
Verified traveller
3-night trip
Verified Hotels.com guest review
6/10 Good
15 December 2024
Clean hotel in a bad neighborhood
This hotel is about a 5 min walk from Naples Central train station. Having traveled to many countries in Europe, the area around the station was by far the scariest and dirtiest. This atmosphere holds true for the neighborhood around the hotel -- police were readily patrolling the area.
The good: the hotel is clean and has a great breakfast. The staff was nice, moving us to a quieter courtyard room due to the noisy street.
I would not come here again, solely due to the area. If you don't mind the shady area, this is a great train station hotel in which to stay.
Verified traveller
3-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 November 2024
Amazing hotel in a terrible area
Hotel staff were fabulous. Warm, welcoming and friendly. They went above and beyond to make sure you have a good experience. The room itself was also very nice.
Unfortunately it is not in a nice area. Did not feel safe walking around that part of Naples.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 November 2024
Michael
Michael, 1-night trip
Verified Hotels.com guest review
8/10 Very good
4 November 2024
Great hotel in a convenient location. Hotel is comfortable and staff are helpful. I would recommend it to others.
Elissa
Elissa, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 October 2024
Beautiful hotel
Palazzo Firenze is a beautiful property located centrally in Naples. Excellent staff and beautiful rooms. The breakfast was outstanding. Highly recommend.
Luke
Luke, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 October 2024
Shower area needs to be sealed because the water flooded in the room.
Staff at the hotel very professional, welcoming, excellent staff.
Lucia
Lucia, 1-night trip with friends
Verified Expedia guest review
8/10 Very good
24 October 2024
Lars
Lars, 4-night trip
Verified Hotels.com guest review
4/10 Fair
24 October 2024
Bathroom and Tub was fabulous.
Jacquelyn
Jacquelyn, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 October 2024
The staff was wonderful and breakfast was great nice assortment.
janet
janet, 3-night romance trip
Verified Expedia guest review
4/10 Fair
21 October 2024
Terrible
Anthony
Anthony, 9-night trip
Verified Expedia guest review
6/10 Good
20 October 2024
It was 2 ladies traveling together. The area did not feel safe.
Elizabeth
Elizabeth, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
19 October 2024
Excellent brand new hotel 3 blocks from the train station. Superb staff/service. Good breakfast. Incredible shower!!! Highly recommended! 10/10!!!
sylvia
sylvia, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
12 October 2024
Eva
Eva, 6-night trip
Verified Hotels.com guest review
8/10 Very good
6 October 2024
Marina
Marina, 1-night trip
Verified Hotels.com guest review
8/10 Very good
5 October 2024
All good except internet signal did not reach our room 205
Rolando
Rolando, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 October 2024
Chifeng
Chifeng, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very good
2 October 2024
Hotel was great surrounding weren’t.
Darrell
Darrell, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 September 2024
This was an amazing hitel. It was completely updated and very comfortable. It was close to the train station and only a few blocks to the center walking. Nice coffee shops nearby. Staff were very helpful. We fwlt lucky ckoosing it. It was only 22 E via cab to airport as well. Thank you.
Warner
Warner, 1-night family trip
Verified Expedia guest review
8/10 Very good
29 September 2024
Jege
El hotel es excelente, muy limpio, desayuno muy bien, vasto y de buen sabor. Lo mejor son los pastelitos.
El problema que vemos es que está en un área de mucho migrante y pudiera pensarse que es insegura. No tuvimos
Ningún rbña
Irma Maria
Irma Maria, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 September 2024
The property is a welcome respite from the noise and dirt in the areas. As soon as you walk through the doors, you felt safe, comfortable and can relax. The staff was amazing and so helpful, the room was great, very comfortable and had high end room amenities which was a lovely surprise. The restaurant on the 5th floor and breakfast was very pretty and well stocked with food and drinks. A gem of a hotel in a tough area!