1. Hotel itself it’s like a boutique size, with not much choice of rooms. Be sure to go with the balcony one otherwise, you will literally loose the window. They face a high fence close to the window.
2. The hotel service needs to be revised, only the girl with short haircut has enthusiasm towards clients. Others ignore you many times. Not that we are picky, but being rated 5 stars hotel in Chiang Mai, they should do better.
3. Room cleaning was not done in time. We left from 8am and came back around 15pm. The room was still the same. We had to go find the person in charge in order to send someone.
4. Shower floor slippery with no anti slip mat available in the room. Very dangerous if you don’t pay attention.
5. Breakfast level and service does not match hotel rate. No service noticed, it’s like a holiday inn level.
6. Over 3 days, no single one employee remains available at the pool bar, you have to go get them from elsewhere.
7. Employee manage the bedding stuff all over the place. You see them in the hallway, you see them next to the pool. Literally all day. Not too pleasant generally speaking.
8. Overall, employee’s attitude and service does not match its description. A lot other 4 stars boutique hotel are genuinely better and priced better. I would say that it is a bit overrated not worth to pay the high price for it unless you have a really good deal.
9. One star we are giving to the cat that the hotel adopted. Very kind heart of them to have decided the adoption.