Novant Health Forsyth Medical Center - 5 min walk - 0.5 km
Hanes Mall - 10 min walk - 0.9 km
Wake Forest University Baptist Medical Center - 4 min drive - 3.5 km
Benton Convention Center - 7 min drive - 5.9 km
Wake Forest University - 9 min drive - 8.5 km
Getting around
Winston-Salem, NC (INT-Smith Reynolds) - 12 min drive
Piedmont Triad Intl. Airport (GSO) - 31 min drive
Charlotte-Douglas Intl. Airport (CLT) - 81 min drive
High Point Station - 26 min drive
Restaurants
McDonald's - 14 min walk
Chipotle Mexican Grill - 16 min walk
Texas Roadhouse - 17 min walk
Golden Corral - 19 min walk
Dave & Buster's - 13 min walk
About this property
Quality Inn & Suites Hanes Mall
When visiting Winston-Salem, Quality Inn & Suites Hanes Mall is a great choice to consider. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and self-serve breakfast daily between 6:00 AM and 9:00 AM. Fellow travelers say great things about the helpful staff.
Languages
English
At a glance
Hotel size
146 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age – 21
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Wheelchair-accessible parking and van parking on site
Property amenities
Food and drink
Free self-serve breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Traveling with children
Children stay free (see details)
Working away
Business center
3 meeting rooms
Services
24-hour front desk
Luggage storage
Facilities
ATM/banking
Garden
Picnic area
Seasonal outdoor pool
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Upper floors accessible by stairs only
Well-lit path to entrance
Pool hoist on site
Room amenities
Be entertained
Flat-screen television
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
Access via exterior corridors
Guidebooks/recommendations
Local maps
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 25 per accommodation (may vary based on length of stay)
Pool, spa, & gym (if applicable)
The seasonal pool is open from May 26 to September 04
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
Also known as
Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem
Frequently asked questions
Does Quality Inn & Suites Hanes Mall offer free cancellation for a full refund?
Yes, Quality Inn & Suites Hanes Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Quality Inn & Suites Hanes Mall?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Quality Inn & Suites Hanes Mall?
Yes, pets are welcome. There's a charge of USD 25 per accommodation, per day. Service animals are exempt from fees.
Is parking offered on site at Quality Inn & Suites Hanes Mall?
Yes, there's free self parking. RV/bus/truck parking is available.
What are the check-in and check-out times at Quality Inn & Suites Hanes Mall?
Check-in start time: 4 PM; Check-in end time: midnight. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Quality Inn & Suites Hanes Mall and nearby?
Quality Inn & Suites Hanes Mall has a seasonal outdoor pool and a picnic area, as well as a garden.
What's the area around Quality Inn & Suites Hanes Mall like?
Quality Inn & Suites Hanes Mall is in the heart of Winston-Salem, a short 5-minute walk from Novant Health Forsyth Medical Center and 10 minutes' walk from Hanes Mall.
Quality Inn & Suites Hanes Mall Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
8.0/10
Staff & service
6.6/10
Amenities
6.6/10
Property conditions & facilities
6.6/10
Eco-friendliness
Reviews
2/10 Poor
30 November 2024
Delmer H
Delmer H, 1-night trip
Verified Hotels.com guest review
6/10 Good
17 November 2024
Jonathan
Jonathan, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
11 November 2024
Verified traveller
3-night trip
Verified Hotels.com guest review
4/10 Fair
27 October 2024
Robert
Robert, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 October 2024
Lisa
Lisa, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
1 October 2024
Broken lock on the door, visible bugs crawling everywhere, blood stains on the carpet, ripped furniture, stained ceiling, smelled of smoke…unsafe and scary. We didn’t stay and awaiting refund. Quality Inn has agreed to a full refund - awaiting Expedia to provide it.
Victoria
Victoria, 2-night trip
Verified Expedia guest review
4/10 Fair
30 September 2024
Terri
Terri, 2-night trip
Verified Hotels.com guest review
6/10 Good
29 September 2024
My room was not cleaned well. The desi and night table had wet, sticky substances on them, the desk chair had hair and tiny debris on if and the carpeting had tons of black, tarry pebbles that i stepped on all night.
The TV was weird too; to get the channels to change, I had to do a 10-minute rebooting process (which apparently is required for all guests in every room to work the channel changer.
The bright soot was a guy named Tom who was very easy to deal with in that we couldn’t get there the first night and he gave us a credit no queations asked
Dr. Kenneth
Dr. Kenneth, 2-night trip
Verified Expedia guest review
4/10 Fair
29 September 2024
There were a lot of unsafe looking residents. Seemed like a "short stay" type of motel.
carolee
carolee, 3-night trip
Verified Expedia guest review
2/10 Poor
29 September 2024
Could not stay more than one night, very dirty room
Neda
Neda, 2-night trip
Verified Expedia guest review
2/10 Poor
13 September 2024
Misty
Misty, 6-night trip
Verified Expedia guest review
4/10 Fair
9 September 2024
Shanice
Shanice, 1-night trip
Verified Expedia guest review
6/10 Good
5 September 2024
It’s about what you expect for what you pay. Musty in the room, door hard to unlock and had to beg for more clean towels. They have a no food rule from breakfast. Like NO removing anything from the breakfast area including the coffee you’re drinking. You can’t grab breakfast to eat on the run.
Elise
Elise, 3-night romance trip
Verified Expedia guest review
4/10 Fair
30 August 2024
Quality Inn is always my first choice when choosing an hotel. I was very disappointed. I reserved a non-smoking room which smelled like smoke. The vents in the bathroom were rusted and the walls were dirty. The soap holder in the shower had soap stuck to it which means that the shower hadn’t been cleaned properly. There was no hot breakfast - I was very disappointed by what was offered. After I bit into a stale muffin, I wasn’t interested in eating anything else they offered for breakfast, which wasn’t much. I will say that the guy at the front desk was very friendly and the bed was comfortable.
Brigitte
Brigitte, 1-night trip
Verified Hotels.com guest review
6/10 Good
30 August 2024
The room itself was pretty nice, besides the access to TV and you had to slam the door for it to shut all the way. The hotel was also very close to everything which was really convenient. However, we booked the hotel thinking we would have a pool and gym but both were closed, which was disappointing and the breakfast options were pretty minimal.
Li
Li, 1-night romance trip
Verified Expedia guest review
4/10 Fair
23 August 2024
The property was dated and not well lighted. Person at the front desk was not very fluent in English. There was no hot water to shower the next morning. I would not stay at this location again.
Burl
Burl, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 August 2024
Everything was decent for pricing!
Aniya
Aniya, 2-night romance trip
Verified Expedia guest review
4/10 Fair
18 August 2024
The staff were very professional and helpful but the accommodations were poor including broken bathroom doorknob, electrical outlet taped in place, poor A/C cooling, smelly room, and TV did not work despite following written instructions
Virginia
Virginia, 2-night family trip
Verified Expedia guest review
6/10 Good
16 August 2024
Dustin
Dustin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 August 2024
Nathaniel
Nathaniel, 1-night trip
Verified Expedia guest review
2/10 Poor
14 August 2024
this property was the worst i ever seen i been try to contact you to talk to some one but its impossible you made it that way i going to try a lawyer and see what i can do to get refund the room did not look like the pictures and i believe you guys new that i have picture and i want to send them to you but you made that impossible also i going put them on the internet and show people what you have don i'll also have a friend on good morning america and i will reach out to them and see if they can show the world about what you do to people, ill keep trying until some one will here me . i try call you and you are impossible to reach. i will never use you again joyce lomax at jazza1149@att.net.
joyce
joyce, 4-night business trip
Verified Expedia guest review
10/10 Exceptional
11 August 2024
Awesome customer service!
Will
Will, 2-night trip
Verified Hotels.com guest review
6/10 Good
8 August 2024
Decent hotel
Zahra
Zahra, 2-night trip
Verified Expedia guest review
6/10 Good
4 August 2024
Ac Loud room room smell of smoke informed front desk did as if we wanted another room
Michele
Michele, 1-night family trip
Verified Expedia guest review
2/10 Poor
4 August 2024
The pictures that are advertised is not what you’re walking into.. there was rust and mold in the bathtub and around the toilet, the walls were dirty, finger prints and toothpaste splats all over mirrors . There was an Odor that the bedsheets and towels had as if they were just washed in water. They have the coffee maker inside the bathroom on top of the sink which is very unsanitary.
There was many drug addicts in the area doing activities that made me feel unsafe. Staff was not welcoming at all ! I cut my stay short due to this inconvenience. I don’t think this is fair and I feel as you guys should post the accuracy of the hotel we are spending money on. I am highly disappointed and will think twice before booking through Expedia again!